Client Care & Office Coordinator

Client Care & Office Coordinator

Ardent Landscape is looking for a friendly, outgoing, and organized person to join our team as a Client Care & Office Coordinator.

This is a full-time, entry-level position for someone who enjoys helping people, staying organized, and being part of a growing company. You’ll be one of the first points of contact for our clients and will also help keep the office running smoothly.

We’re looking for someone who can communicate well, stay productive, and take initiative even when working independently.

What You’ll Do

• Answer incoming phone calls in a friendly and professional manner
• Make client care calls and follow up on customer satisfaction
• Help with customer questions, concerns, and service requests
• Ask happy clients for five-star Google reviews
• Assist with accounts receivable and past-due invoice follow-up
• Help answer basic billing and payment questions
• Assist with creating and maintaining purchase orders
• Help match receipts, invoices, and purchases to the correct PO
• Follow up with team members when receipts or purchasing information are missing
• Assist the Owner with scheduling meetings, appointments, and calendar organization
• Maintain accurate customer notes and office records
• Help with general office and administrative tasks

What We’re Looking For

• Friendly, outgoing, and customer-focused
• Strong communication and organizational skills
• Dependable and able to follow through on responsibilities
• Self-motivated and comfortable working independently
• Able to stay productive without constant supervision
• Comfortable making outbound customer and accounts receivable calls
• Detail-oriented and willing to learn new systems
• Basic computer skills
• Previous customer service or office experience is helpful, but not required
• Bilingual in English and Spanish is a plus

Position Details

• Full-time: 40 hours per week
• Entry-level position
• In-person

Growth Opportunity

Ardent Landscape is growing, and we want this position to grow with us.

Over time, this role may have opportunities to take on more responsibility in client relations, office administration, scheduling, accounts receivable, purchasing, and office management.

We’re looking for someone who wants to learn the business, take ownership of their role, and build a long-term career with a growing company.

Pay: $15.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person