Client Care Assistant

Join our friendly and supportive team at Medivet Potters Bar. Working alongside a Branch Partner, Veterinary Surgeon, Graduate Vet and 3 RVNs, you'll be part of a close-knit team committed to delivering outstanding care for patients and excellent service for clients. As a Client Care Assistant, you'll be at the heart of the practice, helping to create a positive experience for every client and pet that visits us. In addition to your branch-based responsibilities, the role includes support at our 24-hour Enfield Hospital, with a 1 in 5 weekend rota and Bank Holiday cover averaging 2-3 days per year.

Your career means more than a rota and a job title, that’s why we offer: Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team