Client Care Assistant Gravesend

Medivet Gravesend is a busy first opinion practice located in the heart of Gravesend, a vibrant and historic riverside town in Kent with excellent transport links to London and the surrounding areas. The clinic is led by Branch Partner Jelena and supported by a dedicated and experienced team comprising two Veterinary Surgeons, five Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. As a well-established and fast-paced practice, the team is committed to delivering exceptional patient care and outstanding client service, creating a supportive and collaborative environment for both colleagues and clients alike.

Your career means more than a rota and a job title, that’s why we offer: Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing additional opportunities to work alongside a larger multidisciplinary team and gain exposure to a diverse caseload.