Client Care Associate

Client Care Associate

Job Overview

• Position: Client Care Associate
• Company: Mackenzie’s Veterinary Services
• Reports To: Lead Veterinary Assistant
• Position Type: Full-Time
• Salary Range: $16.83 per hour

Job Summary

Mackenzie’s Veterinary Services is looking for an adaptable, high-energy Client Care Associate to join our small animal practice. As a Client Care Associate, you are the ultimate team player, dynamically shifting gears throughout the day to support our medical, kennel, and reception teams wherever help is needed most. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and loves working with dogs and cats.

Key Responsibilities

• Cross-Department Support: Seamlessly rotate between clinical assistance, laboratory duties, kennel care, and reception tasks based on real-time clinic needs.
• Clinical Assistance: Restrain dogs and cats safely using low-stress handling techniques, take vitals, collect lab samples, and prep exam or surgery rooms.
• Kennel Operations: Ensure all boarding and hospitalized pets are fed, watered, walked, and kept comfortable and clean.
• Front Desk Coverage: Greet clients, answer multi-line phones, schedule appointments, check patients in/out, and process payments when reception is busy.
• Clinic Upkeep: Maintain an ultra-clean facility by disinfecting exam rooms, sterilizing surgical tools, stocking inventory, and keeping common areas tidy.

Scope of Role (Illinois Compliance)

Under regulations overseen by the Illinois Department of Financial and Professional Regulation (IDFPR):

• Client Care Associates are not licensed veterinary professionals.
• All medical tasks must be performed under the direct supervision of a licensed veterinarian or credentialed technician.

Client Care Associates may not diagnose, prescribe, induce anesthesia, or represent themselves as veterinary technicians.

Qualifications & Skills

• Education: High school diploma or equivalent.
• Experience: Previous veterinary assistant, kennel, or vet reception experience preferred.
• Adaptability: Exceptional multitasking skills and the ability to switch tasks quickly with a positive attitude.
• Physical Requirements: Must be able to stand for long periods, lift up to 40–50 pounds, and handle active, large, or fearful pets safely.
• Soft Skills: Strong empathy, high emotional intelligence, attention to detail, and clear communication with both staff and clients.

Administrative & Community Involvement: :

• Attend and participate in elementary, middle, or high school discussions or labs in the form of lunch discussion, with local organizations (FFA, ILFB, 4H), or attending a meeting
• Attend a “2-day summer camp” for young people over a weekend
• Be an MVS representative at community events, including Richland County Fair Auction and FFA Customer Appreciation Lunch during FFA Week
• Assist the veterinary assistants or CSR with the photo booth section in the clinic
• Assist the veterinary assistants with daily Facebook posts and involvement

Benefits & Perks

• Employee pet discount
• Paid time off and holiday pay
• Uniform Allowance
• Annual Bonus Program
• 401k plan with employer match
• Rabies vaccine required and paid by MVS

Pay: From $16.83 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person