Client Care Associate

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Client Care Associate

Here is what a typical day looks like

• Assist customers with their daily insurance needs via phone, in person and by email
• Provide quotes and sell new auto plan policies to customers
• Manage walk-in queries, sales and up-selling of products to new and existing clients
• Remain up to date on product knowledge and build relationships with insurance providers
• Continue self-development through industry and training and other courses
• Generate leads through existing clients
• Knowledge of each Insurance Company’s products, endorsements, packages and payment plans

The value you bring

• Solid understanding of policy wordings/coverages
• Strong sales and presentation skills
• Experience achieving sales targets individual and as a team
• Well versed in navigating multiple computer programs at once

Role Details

• Hours/Duration: 30 hours per week
• Location: Sooke, BC
• Current Vacancy: Yes
• Requisition #: 83311
• Compensation Range: $36,000 - $44,000

Why Western?

Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page.

Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.