Client Care Associate Jr.

TELI is looking for a Client Care Associate Jr. to coordinate day-to-day client needs, support account relationships, and work with internal teams to move requests toward resolution.

This role requires proactive communication, strong organization, and ownership of client follow-ups. You will manage several priorities, keep clients informed, and identify service concerns before they become larger issues.

Key Responsibilities

• Serve as a point of contact for assigned clients through email, chat, calls, and other approved channels.
• Coordinate client requests with Operations, Engineering, Sales, and other internal teams.
• Track open issues, provide clear updates, and follow through until requests are resolved or properly escalated.
• Maintain accurate records of client interactions, account changes, commitments, and next steps.
• Understand client needs and expectations to provide consistent, personalized support.
• Identify potential retention risks and take appropriate action to support the client relationship.
• Recognize opportunities to recommend additional services and strengthen account relationships.
• Organize multiple accounts, requests, and deadlines while following established procedures.
• Apply feedback and progressively manage assigned accounts with minimal supervision.

Requirements

• Professional-level written and spoken English.
• Previous experience in Client Care, Account Management, Customer Success, Customer Service, or a related role.
• Experience coordinating client requests, managing follow-ups, and working with different teams.
• Strong communication, organization, problem-solving, and attention to detail.
• Ability to prioritize several client needs and take responsibility for next steps.
• Basic understanding of customer retention, account growth, and upselling.
• Confidence using email, chat, spreadsheets, calendars, CRM platforms, and internal systems.
• Reliable attendance and punctuality.
• A suitable home office setup and stable internet connection.
• Availability to work a schedule aligned with Pacific Time.

Position Details

• Location: Fully remote, based in the Philippines.
• Training: Two weeks of paid training
• Schedule: Pacific Time; specific working hours will be discussed during the recruitment process.

Selection Process

Our selection process includes an initial screening, an experience interview, a practical client care exercise, and an interview focused on teamwork and operational readiness.

Apply Now

Submit your updated CV through Indeed. Highlight your experience managing client relationships, coordinating requests, and following up on issues involving multiple teams.

Pay: Php13,500.00 per week

Work Location: Remote