Client Care Coordinator

Job Summary

Our private‑pay Dual Diagnosis PHP/IOP program is seeking a Client Care Coordinator to support a seamless, trauma‑informed client experience. This role manages scheduling, communication, onboarding, and care coordination while ensuring high‑touch, concierge‑level service.

Key Responsibilities

• Serve as the primary client liaison, providing warm, supportive communication.
• Coordinate intakes, onboarding, and daily schedules for PHP/IOP services.
• Track attendance, engagement, and client progress.
• Support referrals, aftercare planning, and interdisciplinary communication.
• Maintain accurate documentation and uphold HIPAA/42 CFR Part 2 compliance.
• Assist with census management, operational flow, and client satisfaction tracking.

Qualifications

• Bachelor’s degree preferred (psychology, social work, human services).
• Experience in behavioral health or client services strongly preferred.
• Exceptional communication, organization, and customer‑service skills.
• Ability to thrive in a fast‑paced, high‑acuity treatment environment.
• Familiarity with PHP/IOP workflows and EHR systems (Kipu a plus).

What We Offer

• Supportive, trauma‑informed team culture.
• Professional growth opportunities.
• A client‑centered, wellness environment.

Join us to be part of a vibrant team dedicated to delivering memorable experiences! We value energetic individuals who thrive on making genuine connections with clients while ensuring their comfort and satisfaction every step of the way.

Pay: $40,000.00 - $52,000.00 per year

Work Location: In person