Client Care Coordinator

Job title– Client Care Coordinator  
Location – This role can be based out of any of our hubs
Employment Type – Full-time  
 
About Everyday Independence
With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.
Regards,
  
About The Role
The Client Care Coordinator is responsible for delivering industry-leading participant experience across every interaction and plays a critical role in improving access to services. The Client Care Coordinator acts as the first point of contact for enquiries from the public, participants, community service providers, medical and allied health professionals.  
  
As a Client Care Coordinator at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

• Supported NDIS participants and families with enquiries, providing information about services and supports
• Managed participant referrals and intake processes
• Assisted participants and families to understand funding arrangements
• Coordinated participant onboarding, welcome emails and appointment scheduling
• Partnered with therapists and internal teams to support a positive participant experience
• Prepared, maintained, and updated service agreements
• Maintained accurate participant records and documentation
• Supported invoicing, funding administration and payment processes

Who We Are Looking For
To be considered for this role you’ll need:

• Demonstrated experience in an administration or customer service role
• Outstanding written and verbal communication skills
• Strong customer service skills
• Ability to work collaboratively within a team environment
• Passion for supporting people with complex needs in a supportive, empathetic and effective manner
• Proficiency in Microsoft Office and participant management systems
• Prior to commencement, you’ll also need to obtain a Working with Children’s Check and NDIS Workers Screening Check

What We Offer

• Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
• Team Culture: A contemporary and positive team culture where everyone shares the same vision.
• Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
• Be Part of Something Bigger: When you work at Everyday Independence, the work you do as a Client Care Coordinator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.

Join the Change Makers At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change maker.