Client Care Coordinator

Job Summary
We are seeking a dynamic and compassionate Client Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients and their families, ensuring seamless communication and coordination of care. Your expertise will help facilitate discharge planning, case management, and utilization review processes, supporting optimal patient outcomes across various clinical settings. This position offers an exciting opportunity to make a meaningful difference in patient experiences while working within a collaborative, fast-paced environment.

Responsibilities

• Act as the main liaison between patients, families, healthcare providers, and insurance companies to coordinate care effectively.
• Conduct intake assessments to gather comprehensive patient information and identify individual needs.
• Assist with discharge planning by coordinating services, scheduling follow-up appointments, and ensuring smooth transitions of care.
• Utilize electronic health record (EHR) systems and electronic medical records (EMR) systems to document interactions accurately and efficiently.
• Perform utilization management and review medical necessity for services in compliance with HIPAA regulations and insurance requirements.
• Support case management activities by developing personalized care plans, monitoring progress, and adjusting strategies as needed.
• Collaborate with multidisciplinary teams including social workers, nurses, physicians, and behavioral health specialists to optimize patient care pathways.
• Maintain up-to-date knowledge of medical terminology, CPT coding, ICD-9/ICD-10 coding standards, and hospital protocols across various specialties such as ICU, pediatrics, trauma centers, and hospice care.
• Ensure compliance with all regulatory standards including HIPAA privacy rules while managing sensitive patient information.

Experience

• Proven experience in critical care environments such as ICU or emergency medicine settings is highly preferred.
• Hospital experience with acute care or Level I/II trauma centers will be considered a strong asset.
• Background in nursing or social work with familiarity in discharge planning and case management practices.
• Knowledge of ICD-9/ICD-10 coding systems, CPT coding procedures, and utilization review processes.
• Experience working within EMR/EHR systems and managed care environments is essential.
• Familiarity with hospital medicine workflows including OR experience or PICU settings is advantageous.
• Strong understanding of healthcare regulations such as HIPAA and utilization management standards.
• Excellent communication skills with the ability to coordinate across multidisciplinary teams effectively. Join us to be part of a dedicated team committed to delivering exceptional patient-centered care! This role offers an engaging environment where your expertise directly impacts patient outcomes while supporting continuous professional growth in a vibrant healthcare setting.

Pay: $18.00 - $27.85 per hour

Work Location: In person