Client Care Coordinator

Overview
We are seeking a dedicated and organized Client Care Coordinator to join our physiotherapy clinic . This vital role involves managing patient interactions, coordinating appointments, and ensuring a smooth flow of communication between patients and medical staff. The ideal candidate will have experience in a physiotherapy, chiropractor or dental office setting, with a strong understanding of medical terminology and electronic medical records. This position offers an opportunity to contribute to high-quality patient care in a professional environment.

Duties

• Greet and assist patients upon arrival, ensuring a welcoming experience
• Schedule, confirm, and reschedule patient appointments efficiently
• Manage electronic medical records with accuracy and confidentiality
• Communicate effectively with patients regarding their treatment plans and follow-up needs
• Verify insurance information and process billing as needed
• Answer phone calls, respond to inquiries, and provide exceptional customer service
• Collaborate with medical staff to coordinate patient care and streamline office operations
• Maintain organized office files and documentation in compliance with privacy regulations
• manage Account receivable and allocate the payments in system
• Send invoice to insurance companies

Skills

• Knowledge of medical terminology relevant to healthcare settings
• Prior experience working in a medical or dental office environment is preferred
• Proficiency with electronic medical records systems and office software
• Strong organizational skills with attention to detail
• Excellent communication skills, both verbal and written
• Ability to handle sensitive information with discretion and professionalism
• Experience in office administration or customer service roles is advantageous

This role is essential for maintaining efficient office operations and delivering outstanding patient care. We value candidates who are proactive, detail-oriented, and committed to providing excellent service in a healthcare setting.

Job Type: Full-time

Pay: $16.50-$18.00 per hour

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Computer skills: 1 year (preferred)

Work Location: In person