Client Care Coordinator

Job Summary

We are seeking a dedicated and compassionate Client Care Coordinator to join our dynamic healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring seamless communication, accurate documentation, and comprehensive support throughout their care journey. Your energetic approach and attention to detail will help foster positive patient experiences, coordinate essential services, and uphold the highest standards of confidentiality and compliance. If you thrive in a fast-paced environment and are passionate about making a difference in patients’ lives, this is the opportunity for you!

Duties

• Act as the main liaison between patients, healthcare providers, and support staff to facilitate effective communication and coordination of care.
• Manage patient intake processes, including scheduling appointments, verifying insurance information, and collecting necessary medical records.
• Assist with discharge planning by coordinating follow-up care, community resources, and ensuring patients understand their treatment plans.
• Maintain accurate and up-to-date medical records while adhering to HIPAA regulations to protect patient privacy.
• Covering shifts if needed.
• Collaborate with social work and behavioral health teams to address psychosocial needs and connect patients with appropriate services.
• Conduct initial assessments related to hospital experience, acute care needs, and behavioral health concerns to ensure comprehensive patient support.

Qualifications

• Prior experience working in a hospital or healthcare setting is highly preferred.
• Familiarity with discharge planning processes and case management principles.
• Strong understanding of HIPAA regulations and patient service best practices.
• Experience with social work or behavioral health services is a plus.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Flexible and the ability to work on-call.
• Has reliable transportation.
• Compassionate communication skills to effectively support diverse patient populations including pediatrics when applicable.

Join us in delivering exceptional patient-centered care! We are committed to empowering our team members through ongoing training and professional growth opportunities while fostering a supportive work environment dedicated to making a meaningful impact on every patient’s journey.

Pay: $17.75 - $20.00 per hour

Benefits:

• Flexible schedule
• Referral program

Work Location: In person