Client Care Coordinator

Join a team in a unique environment using your professional customer service and administration skills in pet aftercare, where you will excel providing empathetic support to our clients to honour their pets.

Have you considered a career helping people and families through a difficult time in their life?
Join a team in a unique environment using your professional customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Lawnswood is a leading provider of pet cremation services in Bayswater, Australia. We proudly partner with veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Time: Mon-Fri; 9:30 AM to 5:30 PM

Location: Bayswater

Duties of a Client Care Coordinator:

• Provide professional pet aftercare services with compassion and empathy
• Manage client enquiries across various platforms
• Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
• Assist clients during viewings and collection of ashes with professionalism and empathy
• Prepare client viewing rooms and ensure it is maintained at high standards
• Manage client payments across multiple platforms
• Ensure accurate and timely data entry of client and veterinary information

About you:

• Exceptional customer service skills, you're an effective and clear communicator
• Intermediate Microsoft suite experience
• Strong organisation skills and thrive in a clean and tidy environment
• An ability to handle deceased pets in a professional manner - when required
• Ability to effectively manage multiple tasks with accuracy
• Looking for a professional with exceptional resilience

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program (Telus)
• We are a diverse workplace and equal opportunity employer

How to Apply:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.