Client Care Coordinator

Overview

We are seeking a dedicated and compassionate Client Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring their experience is seamless, supportive, and positive from the moment they reach out. Your energetic approach and attention to detail will help foster trust and satisfaction, contributing to the overall success of our practice. This is a hybrid role combining remote call and scheduling coverage with an in-office presence for team support and billing. This position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a dynamic, team-oriented environment.

Responsibilities

Intake & Scheduling

• Answer incoming calls and schedule clients in English and Spanish
• Match incoming clients to the appropriate clinician for counseling or medication management
• Respond to website contact form submissions and follow up by phone or email to get clients scheduled

Billing

• Submit insurance claims
• Verify insurance benefits ahead of client appointments to reduce payment delays

Marketing

• Manage social media (Instagram and Facebook)
• Deliver marketing materials to local referral sources as needed
• Brainstorm additional community marketing ideas with the practice owner

Administrative Support

• Serve as an in-office point of contact for the clinical team
• Assist the practice owner with general administrative tasks as needed
• Support office operations by handling administrative duties efficiently while maintaining a professional and welcoming environment.

Experience

• Prior experience working in a medical office or healthcare setting is highly preferred.
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
• Knowledge of health regulation policies, medical terminology, and electronic health records (EHR/EHR management systems), as well as HIPAA
• Experience with patient management software or electronic medical records (EMR/EHR) systems is advantageous.
• Strong customer service skills with the ability to communicate effectively via phone and in person in a warm and friendly manner
• Familiarity with health insurance processes and maintaining patient confidentiality is essential.
• Ability to type accurately and efficiently while managing multiple tasks in a fast-paced environment.
• Bilingual (English/Spanish) required
• Comfortable with insurance billing and benefits verification, or willing to learn
• Strong communication skills and comfortable being a welcoming, in-person presence for clients and staff
• Social media experience (Instagram, Facebook) a plus
• Reliable transportation for in-office days and occasional local drop-offs

Join us to be part of a caring team that values professionalism, efficiency, and compassionate patient interactions. Your dedication will help ensure our patients receive the highest quality care while supporting the smooth operation of our healthcare practice!

Pay: $18.00 - $19.00 per hour

Expected hours: 20.0 – 25.0 per week

Work Location: Hybrid remote in Longwood, FL 32779