Client Care Coordinator

IMPACT Health is looking for a Client Care Coordinator to join their collaborative team in High River, AB!

Are YOU…

• A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
• Willing to be the glue of a fast paced, dynamic health care team?
• A patient champion, supporter, and fact finder with a relentless drive to achieve success in administrative excellence?

Our Client Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the IMPACT Health commitment to a patient centered care. They ensure the efficient, professional and organized operation of the clinic office.

What you would do:

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members.
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
• Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
• Collect payment at time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required.
• Produce accurate end of day reports.
• Other administrative tasks as assigned by the Clinic Team Manager
• Prepare treatment areas in between patients.
• Assist the practitioners with patient care tasks
• Maintain the cleanliness of the clinic throughout the day including sanitizing patient area, high touch points, etc.

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members.
• Ability to exercise good judgement, resourceful, strong organizational skills.
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources.
• Remain “cool, calm and collected” in high pressure situations.
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care.
• Self-starter with an ability to work independently and collaboratively in a team environment
• Responsible for Booking, Billing, WCB Clientele, MVA and Private Patients.
• Preferred: experience as a PTA or experience working directly with patients.

Pay: From $16.50 per hour

Work Location: In person