Client Care Coordinator

Reports To: Administrator

JOB DESCRIPTION SUMMARY

Under the supervision of the Administrator, the Client Care Coordinator (CCC) is responsible for overseeing all facets of client care. Either the Administrator or the CCC will perform an initial evaluation to determine agency appropriateness, discuss disclosure documents and financial information, then those clients will be maintained compliantly in accordance with Oregon Administrative Rules and company policy and procedure. The CCC will participate in the development of the initial care plan. The CCC will work with the Caregiver Supervisor to facilitate scheduling needs and ensure the agency deploys capable and competent staff to serve the needs of the clients in accordance to the written care plan. The Client Care Coordinator provides support to clients and in some cases also to caregivers in the field. You will ensure that care is provided in a successful, compliant, and as indicated on the service plan.

Personal Characteristics and Skills

• Good communication and interpersonal skills and ability to speak concisely to clients, caregivers, case workers, families, and care team members.
• Bi-Lingual is a plus.
• Strong knowledge of care related topics and OHA regulations.
• Organized with confidential client material and caseloads.
• Ability to build relationships with different types of people, including clients, caregivers, organization members, and members of the health care team for each client we serve.
• Effective communicator and multi-tasker.
• Commitment to the mission of client care coordination.
• Assumes responsibility for personal growth and development and maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and in-service classes.

Organizational and administrative duties

• Facilitate Care Team meetings with Administrator and Caregiver Supervisor to discuss client service plan changes and share information regarding ongoing care needs and/or scheduling needs.
• Document client services in WellSky (care logs, care notes, status updates, service plans and updates, client information) or any information that will impact the ability to successfully schedule new caregivers or maintain an ongoing schedule.
• Establish relationships and retain client referral partners such as case workers, families, or 3rd party referrers.
• Maintain documentation of all client encounters and complete reporting requirements according to organization standards.
• Track client information, schedules, files, and forms in a confidential manner.
• Conduct monthly safety meetings, quarterly QUAPI meetings, and Bi-Annual staff meetings.
• Gather and report all client-related statistics as part of the weekly required KPI review.
• Understand and follow the processes associated with our different client types where applicable, VA, Medicaid, Private Pay.
• Participates in on-call duties as assigned. All office staff will share duties to cover the afterhours phone outside of office hours.

RESPONSIBILITIES:

Client Caseload Management:

• Conduct intake and needs review with client, complete schedule planning, reassessment services and QA monitoring visits as required by the OHA rules.
• Provide day-to-day support, supervision, and performance expectations with each client as needed.
• Reviews client cases with scheduling coordinators to ensure proper scheduling outcomes and provides advice, direction, and support as needed to accomplish the scheduling goals.
• If Agency has a Comprehensive License, CC will provide clinical information to the nurse when medication services or delegated tasks are to be performed.
• May meet with client along with caregiver staff, nurse or other internal staff when needed to ensure proper service plan implementation.
• Screen clients for eligibility for direct care and support services and when appropriate, refer clients to needed services, such as mental health, housing, residential care, or skilled care services.
• Supervise caregivers in the field during in-person visits to assess proper matching

and skill set have been achieved.

• Ensure staff are filling out incident reports in accordance of what requires reporting, to investigate, determine outcomes or applicable interventions. Report to Adult Protective Services for all incidents with injury of unknown origin or suspected abuse.
• Take the lead in investigating complaints, incidents and issues and work diligently to resolve each.
• Conduct client monitoring visits to reevaluate the clients’ services to determine if they’re being conducted, documented, and administered safely and correctly by agency caregivers. These evaluations are done at 30 days of services and every 90 days thereafter.
• Initiation and ongoing maintenance of the service plan in conjunction with the client and/or the client’s representative and making necessary revisions as the client’s status and needs change.
• Communicate with caregiving team as a part of the service plan development.
• Other duties may include, but are not limited to, assisting in caregiver interviews, onboarding, incident reporting, caregiving, and training.

LIFTING REQUIREMENTS:

Ability to perform the following tasks if necessary:

1. Ability to participate in physical activity.

2. Ability to work for extended periods while sitting, standing and/or being involved in physical activity.

3. Ability to do moderate bending, lifting, and standing on a regular basis.

POSITION QUALIFICATIONS:

✓ Documentation of ability to work legally in U.S.A.

✓ Current valid driver’s license and vehicle with insurance.

✓ Self-directed and able to work with minimal supervision. Can organize and prioritize workload independently.

✓ Demonstrates excellent observation, problem solving, verbal and written communication skills.

✓ H.S. Diploma or GED

✓ 2 years minimum care coordination experience.

✓ Strong understanding of cultural competency with the target population.

✓ Computer literacy with an emphasis on scheduling software, preferably WellSky.

✓ Interest in working with clients of all backgrounds and varying health conditions.

✓ Ability to work where there is exposure to issues of death and dying.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Scheduling experience
• Valid drivers license and auto insurance
• Case management experience

Work Location: In person