Client Care Coordinator (scheduler)

Overview:

The Client Care Manager (CCM) is essential for the efficient coordination of staffing and scheduling for Home Care services. This role is responsible for maintaining high-quality client care, optimizing caregiver schedules, and ensuring seamless service delivery. The CCM drives operational excellence, continuity of care, and compliance with policies, while also facilitating timely communication within the organization and with its partners. Ultimately, the CCM is crucial for supporting client retention, ensuring compliance, and fostering team success.

Responsibilities:

Essential Functions:

• Manage the scheduling and coordination of caregivers to meet the needs of clients by collaborating with caregivers to determine their availability and preferences to optimize scheduling.

• Ensure that all shifts are covered in a timely and efficient manner, minimizing disruptions to client care.

• Provide leadership and support to the Client Care Supervisor team to ensure they meet performance expectations and operational standards.

• Manage client admissions and onboarding processes efficiently ensuring a seamless transition for new clients into services.

• Serve as the primary point of contact for clients, their families and case managers, to ensure continuity of care.

• Support day-to-day operations, including administrative tasks and compliance with company policies.

• Uphold, respect, and advocate for client rights at all times.

• Ensure compliance with HIPAA regulations and maintain the confidentiality and privacy of client information at all times.

• Adhere to company policies and core values to foster a professional and supportive environment.

• Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.

• Provide guidance and support to caregivers, ensuring they have the resources needed to deliver high-quality care.

• Must be proficient with technology.

• Ensure all staff certifications and training requirements and renewals are met on time to maintain compliance.

• Other duties as assigned.

Qualifications:

Training Requirements:

Ensure all training requirements and renewals are met on time to maintain compliance. Including but not limited to:

• Must complete orientation program.
• Annual continuing education, hours minimum required by the payers/State.

Education/ Competency/Work Experience:

• Meets 245D Designated Coordinator qualifications through one of the following:
• • A related Bachelor’s degree with 1 year of experience,
  • Associate degree with 2 years of experience,
  • High School Diploma/G.E.D. with 3 years of experience,
  • or 50 hours of training with 4 years of full time direct care support.
• Strong understanding of State and Federal regulations.

Proficiency in EHR, scheduling software, and other relevant technology.