Client Care Coordinator – Sharjah, UAE

Role Overview:-

We are seeking an organised and customer-focused Client Care Coordinator to provide customer service and administrative support to UK client companies. The role involves updating client records, responding to customer enquiries, managing client cases through a CRM system, preparing documentation, completing administration tasks and coordinating with UK-based teams. You will work closely with a UAE-based manager and communicate regularly with UK-based teams and client contacts.

Key Responsibilities:-

• Update client records
• Data entry
• Respond professionally to customer enquiries, mainly by email and occasionally by telephone.
• Provide excellent customer service and keep clients updated.
• Manage client cases, notes and tasks within a CRM system.
• Prepare agreements, letters and other client documentation using templates.
• Check documents and maintain accurate electronic client records.
• Assist with property purchase and completion administration.
• Support clients with post-completion, rental and general account enquiries.
• Liaise with UK-based departments to progress and resolve client matters.
• Investigate customer enquiries and help identify appropriate solutions.
• Ensure tasks and client enquiries are handled accurately and within deadlines.

Desired Candidate Profile

• Previous experience in customer service, client care or administration.
• Strong written and spoken English.
• Professional and confident email communication skills.
• Good customer service skills.
• Excellent attention to detail and organisational skills.
• Comfortable using computer systems and maintaining accurate records.
• Experience using a CRM system is desirable.
• Good knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel.
• Ability to manage multiple tasks and priorities.
• Professional, reliable and customer-focused.