Client Care Manager

About The Role We are seeking an experienced and people-focused Client Care Manager to join our team, based in our Longford office and overseeing homecare services across County Longford

You will play a key role in managing and developing your designated area, ensuring service users receive safe, responsive and person-centred care. Working closely with your Coordinator, Quality Monitoring Officer and the Senior Management Team, you will support the smooth day-to-day running of services while driving quality, compliance and business growth.

As the main link between care teams, service users and external stakeholders, you will build strong relationships, support your team's development and ensure care plans, staffing arrangements and communication remain effective and up to date.

This is a varied, hands-on leadership role for someone who thrives in a fast-paced environment and is committed to maintaining the highest standards of homecare.

Who We're Looking For We're looking for a confident and organised professional who can lead a care team, manage competing priorities and build positive relationships with clients, families, colleagues and external stakeholders.

Essential experience and qualifications:

• Minimum of two years' experience in homecare
• Experience managing teams, staff rotas and on-call telephone cover
• Full QQI Level 5 qualification in Healthcare
• QQI Level 6 qualification in Supervisory Management
• Full, valid driving licence

Key skills and attributes:

• Strong leadership and people management skills
• Excellent organisational and workload management abilities
• Clear and effective written and verbal communication
• A compassionate, person-centred approach to care
• The ability to manage challenging situations professionally and confidentially
• Flexibility to work outside normal working hours when required
• Willingness to undertake Garda vetting

Desirable: Previous management experience within a homecare or domiciliary care setting.

Key Responsibilities

• Service Delivery: Oversee safe, high-quality, person-centred homecare services across County Meath, ensuring care plans, client records and audits are accurate and up to date.
• Team Management: Lead and support your Care Team, managing rotas, workloads, annual leave, sickness absence, supervisions, appraisals and performance.
• Staff Development: Oversee new starter inductions, mandatory training, staff spot checks and ongoing development to support retention and high standards of care.
• Quality and Compliance: Work with the Quality Monitoring Officer and Compliance Team to maintain regulatory standards, manage incidents and address safeguarding concerns.
• Client Care: Manage client onboarding, reviews, assessments and monitoring visits, ensuring services meet individual needs and promote independence.
• Business Growth: Work with your Coordinator to achieve growth targets, manage commissioned hours and deliver agreed KPIs.
• Stakeholder Relationships: Build strong relationships with clients, families, commissioners, Health Trusts and internal teams, ensuring clear and consistent communication.
• Operational Management: Manage on-call cover, respond to staffing and client issues, coordinate emergency care cover and maintain continuity of service.
• Reporting and Administration: Complete daily call-handler logs, monthly performance reports and required documentation, ensuring company policies and procedures are followed.
• Continuous Improvement: Gather feedback, identify opportunities to improve services and promote a positive, transparent and accountable team culture.
• Communication and Collaboration: Attend team and management meetings, support organisation-wide initiatives and keep up to date with developments in the homecare sector.

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company. Why Choose Connected Health? We believe in recognising our people, supporting their development and creating opportunities to grow. When you join Connected Health, you'll benefit from:

• Competitive salary: €39,520
• Sign on Bonus: €250
• Employee recognition: Employee of the Month, Quarter and Year awards
• Refer a Friend bonus: €200 for every successful referral
• Career development: Ongoing training, mentoring and progression opportunities
• Additional benefits: Free comprehensive training, Garda vetting, Cycle to Work Scheme, wellbeing support package, local discounts and more
• Transport arrangements: To be discussed at interview stage

About Us At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf

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