Client Care Operations Coordinator — Field Services

Be the calm in the call queue — San Antonio | Onsite

What if your knack for organizing chaos could keep technicians moving and customers smiling? In this role, you’ll turn a full schedule, shifting permits, and urgent requests into a smooth operation—all from our open office in San Antonio.

Your challenges (and how you’ll win)

• Turn questions into plans: Answer calls, guide customers through sales promos and installations, and lock in appointments.
• Close the loop: Make targeted outbound calls to follow up on permits/inspections and reschedule services when timelines change.
• Keep money matters clean: Process credit cards and refunds with accuracy.
• Route with precision: Use email, text, and other tools to enter data and dispatch the right manpower and resources throughout the day.
• Protect trust: Resolve claims and complaints fairly and effectively in line with consumer laws.
• Level up the experience: Promote local initiatives, educate customers, and turn survey results into thoughtful recommendations—sometimes even drafting improvement plans.
• Lead with safety: Follow all company policies and procedures; uphold our safety culture. Other duties as assigned.

What it takes

• High school diploma or GED.
• 2–4 years of office experience with at least 20% of your day on the phone serving customers.
• Comfort with Microsoft Excel, Word, and Outlook (1+ year).
• Effective English communication—verbal and written.
• Valid driver’s license.
• Ability to work overtime on short notice; occasional weekends.

Bonus points

• Completed college coursework.

How you work

• Customer-obsessed; equally strong solo and on a team.
• Clear, confident communicator.
• Thrives in a fast-moving, open office setting.
• Organized, detail-attentive, and able to juggle multiple priorities.
• Always learning; positive and collaborative.
• Relevant experience may substitute for formal education.
• Builds positive relationships inside and outside the company; partners well with all levels.
• Committed to safety and a culture that prioritizes it.

Physical demands

• Lift/move up to 20 lbs frequently.
• Frequent bending, kneeling, or crouching.
• Long periods of sitting, standing, or walking.
• Hear and distinguish speech/sounds for safe phone and equipment use.
• Vision (natural or corrected) adequate for close, distance, and peripheral tasks; normal depth perception.
• Speak clearly to convey information to others.
• Enter text/data using a standard keyboard or 10-key keypad.
• Reach overhead and use arms/hands to signal, grasp, hold, lift, turn, push, and pull.

Domain know-how

• HVAC
• Heating and Air Conditioning

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.