Client Care Representative

Green Lane Animal Hospital

Green Lane Animal Hospital is a busy, progressive small animal practice that has proudly served our community since 2008. We are known for providing exceptional veterinary care while building lasting relationships with the families and pets we serve. Our compassionate, collaborative team is committed to delivering outstanding medical care with kindness, empathy, and professionalism.

We're looking for a friendly, organized, and motivated Customer Care Representative to join our team. If you enjoy connecting with people, thrive in a fast-paced environment, and have a genuine love for animals, we'd love to hear from you. Every day brings new challenges, meaningful interactions, and the opportunity to make a difference in the lives of pets and the people who love them.

While previous veterinary experience is an asset, we are happy to train the right candidate. A strong background in customer service, excellent communication skills, and a positive attitude are the keys to success in this role.

Responsibilities

Duties include, but are not limited to:

• Provide exceptional customer service to clients and compassionate support for their pets.
• Greet clients and patients with a warm, welcoming, and professional attitude.
• Answer and direct phone calls, respond to emails, and communicate with clients in a timely and professional manner.
• Schedule appointments and help manage the daily appointment flow.
• Prepare treatment estimates, invoices, patient forms, and other administrative documents.
• Maintain accurate patient records and update client information.
• Process payments and assist clients with billing inquiries.
• Assist with patient admissions and discharges.
• Help keep reception, exam rooms, and common areas clean, organized, and welcoming.
• Stock exam rooms and hospital supplies as needed.
• Assist with laundry, light housekeeping, and general hospital maintenance to support the veterinary team.
• Help maintain a clean, safe, and efficient hospital environment.
• Provide administrative support to veterinarians and veterinary team members as needed.

Qualifications

The ideal candidate will have:

• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• The ability to remain calm, compassionate, and professional during emotionally challenging situations.
• Strong organizational skills with the ability to multitask and prioritize in a busy environment.
• Excellent attention to detail and accuracy.
• A positive attitude, strong work ethic, and willingness to learn.
• The ability to work independently and collaboratively as part of a supportive team.
• Previous customer service experience is required.
• Experience in a veterinary clinic or knowledge of animal care and veterinary terminology is considered an asset but is not required.

Why Join Green Lane Animal Hospital?

At Green Lane Animal Hospital, we believe our people are our greatest strength. We foster a supportive, respectful workplace where teamwork, continuous learning, and compassionate care are at the heart of everything we do. You'll have the opportunity to develop new skills while working alongside an experienced team that genuinely cares about one another, our patients, and our clients.

If you're passionate about helping people and animals and are looking for a rewarding career in veterinary medicine, we'd love to meet you.

Green Lane Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Job Types: Full-time, Part-time

Benefits:

• Dental care
• Extended health care
• RRSP match

Work Location: In person