Client Care Team

Are you someone who thrives in a busy environment, loves keeping things organised and takes genuine pride in creating a great experience for families?

We’re looking for an experienced administration professional to join our Client Care Team at South West Kids Clinic.

This isn't just a reception role. Our Client Care Team plays an important part in keeping our clinics running smoothly, supporting our therapists and making sure families feel welcomed, informed and looked after from their very first interaction with us.

About South West Kids Clinic

South West Kids Clinic is a busy paediatric allied health practice supporting children and families across South West Sydney and beyond. Our multidisciplinary team includes Occupational Therapists, Speech Pathologists, Physiotherapists and Dietitians who work together to help children achieve meaningful goals.

Behind our clinical team is a strong Client Care Team who make sure everything runs smoothly.

What your day will look like

No two days are exactly the same. You'll be part of a busy administration team managing the day-to-day needs of our families, therapists and clinic.

Your role will include:

• Welcoming children and families to the clinic
• Managing incoming phone, email and in-person enquiries
• Scheduling appointments and managing therapist calendars
• Supporting new families through our intake and onboarding process
• Processing payments, Medicare and other relevant claims
• Following up outstanding accounts and payments professionally
• Communicating appointment, fee and clinic information clearly with families
• Maintaining accurate client and administrative records
• Supporting therapists and the broader team with day-to-day administrative needs
• Helping maintain an organised, welcoming and well-presented clinic
• Working closely with other Client Care Team members to keep systems and processes running smoothly
• Identifying what needs to be done and taking initiative to get it done

Who we're looking for

We’re looking for someone who is warm and approachable with families, but also highly organised and confident in a fast-moving environment.

You'll be someone who:

• Has previous experience in administration, reception or a similar client-facing role
• Provides exceptional customer service
• Communicates confidently and professionally by phone, email and face-to-face
• Is organised and able to manage competing priorities
• Has excellent attention to detail
• Takes initiative rather than waiting to be told what needs to be done
• Is comfortable learning and following systems and processes
• Works well as part of a team and is willing to step in and help when things get busy
• Handles confidential information with professionalism and discretion
• Is confident using technology and learning new systems
• Experience within allied health, healthcare, disability or the NDIS would be highly regarded, but isn't essential. We are more interested in finding someone with the right attitude, capability and approach.

What you'll get from us

You'll be joining a supportive and collaborative team where administration is recognised as an important part of delivering a great service to our families.

We offer:

• A structured induction and training program
• Regular support and mentoring
• A collaborative Client Care Team rather than working in isolation
• Opportunities to develop your skills and take on greater responsibility
• Regular whole-team meetings, training and team events
• A workplace where initiative and ideas are welcomed
• The opportunity to be part of an organisation that is continuing to grow and evolve

The details

This is a permanent full-time position based at our Prestons clinic. This role will require you to start at 8am and finish at 4pm Monday to Friday. No weekend work is required.

Sound like you?

If you're the person who notices what needs doing, enjoys making things run smoothly and genuinely likes helping people, we'd love to hear from you.

Please apply through SEEK with your resume and a short cover letter telling us a little about yourself and why you think you'd be a great addition to our Client Care Team.