Client Co-ordinator

Job highlights

• Proactively seek to obtain and maintain documentation and supporting information required to properly invoice the client - such as sign offs,pictures,approved quotes,IVR compliance,etc

Use the FSFS work order management system to create work orders that accurately reflect the client s requested services. Prioritize the response time of the work order based on the urgency of the request and standard client SLAs.

Use the FSFS work order management system to identify vendors whose skills align with the client s needs, then dispatch the vendor(s) needed to fulfill the request. Create and submit a vendor work request/purchase order to the vendor that specifies the scope of work and related terms and conditions. Schedule and follow-up with the vendor(s) to ensure on-time arrival. Work with the vendor to ensure that he/she follows the proper client and FSFS protocols and meets the terms and conditions of the work request.

Proactively monitor all emergency and non-emergency calls for clients.

Provide timely and comprehensive written and oral updates throughout the job and through job completion

. Ensure vendors calmly with work order and billing requirements. Answer inquiries and follow up quickly to resolve issues in a timely manner

. Follow up with clients to ensure customer satisfaction.

Proactively identify, research, and resolve client issues using FSFS s work order management system.

Develop a rapport with the clients and vendors and maintain a positive relationship with open communication.

Maintain entries in FSFS s work order management system to ensure consistency and accuracy. The system will be kept current with timey and correct information detailing the service(s) performed, conversations, status changes, etc.

Proactively identify potential issues or service misses. Work to resolve (or escalate) disputes in a timely fashion.

Proactively seek to obtain and maintain documentation and supporting information required to properly invoice the client - such as sign offs, pictures, approved quotes, IVR compliance, etc. - anything that may be required by the client to support invoicing

. Work collaboratively across teams to ensure work orders are processed efficiently and correctly.

Work with billing to ensure that services are billed in a timely manner.

Other duties as assigned by supervisor, client team manager, director, etc.