Client Communication Coordinator

Overview

We are seeking a dedicated and organized Client Communication Coordinator to join our team. This role is essential in managing client interactions across various communication channels, ensuring timely follow-up, and maintaining accurate client records. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to facilitate smooth engagement with potential and existing clients.

Duties

• Respond promptly to messages and comments received through our social media platforms, providing professional and helpful responses.
• Follow up with leads generated through various channels to nurture relationships and guide them toward scheduled consultations.
• Make outbound phone calls to potential clients, assisting them in scheduling appointments or consultations.
• Enter and update client information accurately in Google Sheets, maintaining organized records of all interactions and follow-ups.
• Keep lead and follow-up information current and organized to ensure effective communication within the team.
• Coordinate communication efforts with team members to guarantee clients receive timely and consistent follow-up.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail for managing client data and follow-ups.
• Experience with social media platforms and customer service is preferred.
• Proficiency in using Google Sheets or similar spreadsheet tools for data entry and management.
• Ability to multitask effectively in a fast-paced environment while maintaining professionalism.
• Previous experience in client relations or coordination roles is advantageous but not required.

This position offers an engaging opportunity for individuals passionate about client service and communication management within a dynamic team environment.

Pay: $18.00 - $20.00 per hour

Expected hours: 15.0 per week

Work Location: In person