Client Communication Professional

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs)

• This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.
• Key Responsibilities
• Act as the first point of contact for clients post-onboarding
• Assist the CSM team in understanding client requirements and priorities
• Coordinate between internal teams and clients to ensure timely updates and follow-ups
• Help track deliverables and ensure SLAs are met
• Maintain clear communication records and update CRMs accordingly
• Handle client feedback, concerns, and route them to appropriate internal stakeholders
• What Were Looking For
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and work under pressure
• Good understanding of customer service processes
• Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
• Fresher or 1-2 years of experience in customer-facing roles preferred
• Location: Hyderabad, India
• WFO only
• Skills:Client Management and Client Servicing