Client Communications Coordinator

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

The Client Communications Coordinator will manage day-to-day communications with clients, customers, and other stakeholders, coordinate schedules and requests, and provide administrative and operational support to ensure smooth and efficient day-to-day operations. Ideal candidates must be organized, detail-oriented, and confident in communicating with different stakeholders. Strong coordination, follow-through, and customer service skills are important for this role.

Key Responsibilities

• Client Communications: Manage inquiries, booking requests, follow-ups, and schedule changes through WhatsApp, KakaoTalk, LINE, and email.
• Class Coordination: Coordinate class bookings, tutor schedules, schedule changes, and potential conflicts with the operations team.
• Daily Reminders & Announcements: Send timely class reminders and scheduled information updates to parents and teachers through various communication channels.
• Message Management: Draft, maintain, and improve communication templates, reminders, and parent updates while keeping messaging warm, professional, and consistent.
• Partner Communications: Communicate with partner schools and education institutions regarding schedules, follow-ups, and other coordination requirements.
• Social Media Support: Assist with social media posting and create simple graphics or video content when needed and when skills allow.
• Reporting: Prepare regular summaries and reports covering inquiries, bookings, open issues, and other operational updates.
• Data Entry & Records: Maintain accurate records and perform daily data entry using Google Sheets and Google Docs.
• Research & Administrative Support: Conduct online research and assist with other administrative and operational tasks as needed.

Qualifications

• Experience: At least 2-3 years of experience in client communications and administrative support. Strong entry-level candidates may also be considered.
• Functional Skill: Able to manage multiple conversations, schedules, requests, and deadlines while maintaining accuracy and attention to detail.
• Tech Skills: Comfortable using WhatsApp, KakaoTalk, LINE, email, and Google Workspace. Experience with social media, Photoshop, graphic design, or video editing is a strong advantage.
• Soft Skills: Warm, positive, professional, organized, detail-oriented, and proactive. Able to communicate effectively with teenagers, parents, teachers, and professional partners, with a genuine interest in education.
• Language: Excellent spoken and written English is required. Korean language skills at any level are a strong advantage. Knowledge of other languages such as Thai or Burmese is a plus.
• Education: Bachelor's degree in Communications, Education, Business, or a related field is preferred.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage? Join our team today!