Client Concierge & Property Manager

We are a growing team at Mission 35 Mortgages and looking to hire a maternity leave coverage for a part time Client Concierge and Property Manager.

We are looking for a Client Concierge & Property Manager to support the Owner across several businesses and properties. This role is ideal for someone who is organized, personable, proactive, and genuinely enjoys helping people.

A big part of this role is client experience — making calls, following up, sending communications, and helping make sure clients feel looked after throughout their experience with us.

CLIENT EXPERIENCE

• Make outbound calls to clients to check in, provide updates, gather information, and follow up on requests.
• Send client communications, including renewal letters and other important correspondence.
• Follow up on outstanding items to make sure things are completed and nothing falls through the cracks.
• Help create a positive, professional, and personalized client experience.
• Look for small ways to make the experience easier and better for our clients.
• Build positive relationships with clients and business contacts through thoughtful and consistent follow-up.

PROPERTY MANAGEMENT

• Communicate with tenants regarding rental payments, maintenance requests, renewals, and general questions.
• Coordinate maintenance requests between tenants, contractors, and maintenance workers.
• Follow up on outstanding maintenance items and keep things moving.
• Manage tenant communications and records through Buildium.
• Prepare and send renewal letters and other tenant correspondence.
• Assist with scheduling contractors, inspections, repairs, and other property needs.
• Maintain organized property records and documentation.

OWNER & BUSINESS SUPPORT

• Provide administrative and operational support to the Owner.
• Organize documents, reports, presentations, and meeting materials.
• Assist with coordinating meetings, events, and other business activities.
• Help manage projects and priorities across several businesses.
• Maintain organized electronic filing systems.
• Handle sensitive and confidential information with discretion.

WHAT SUCCESS LOOKS LIKE

A successful Client Concierge & Property Manager is:

• Proactive — you don't wait to be asked to follow up.
• Organized — you keep track of details and deadlines.
• Personable — you enjoy talking to and helping people.
• Accountable — when you take something on, you follow it through.
• Solutions-focused — you look for ways to solve problems.
• Service-minded — you care about providing a great experience.

Most importantly, we're looking for someone who takes pride in their work, cares about people, and wants to make things better every day.

WHAT WE'RE LOOKING FOR

• Strong communication and customer service skills.
• Comfortable making outbound phone calls.
• Excellent organization and attention to detail.
• Strong follow-through and time-management skills.
• Professional, friendly, and positive attitude.
• Strong problem-solving skills and initiative.
• Comfortable with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Experience with Buildium or property management software is an asset.
• Comfortable learning new software and technology.
• Previous experience in customer service, hospitality, property management, administration, real estate, or a similar role is an asset.

If you're someone who enjoys working with people, staying organized, and making sure things get done properly, we'd love to hear from you.

• Part-time position
• In office

How to Apply: Please email your resume to Angy Kivell, [email protected] and include the top 3 reasons why you are fit for the position.

Please note a criminal record check is required prior to employment. Thank you!

Job Type: Part-time

Pay: $23.00-$28.00 per hour

Work Location: In person