Client Concierge

What we're looking for

• Proven experience in a customer-facing role within hospitality, luxury service or customer service environments
• Excellent communication skills in English, both written and verbal, with the ability to engage guests professionally and warmly
• Strong organisational and multitasking abilities to manage multiple guest requests simultaneously
• Proficiency in using computer reservation systems, property management software and Microsoft Office applications
• Demonstrated ability to remain calm and composed whilst handling difficult situations or challenging guests
• Genuine passion for delivering outstanding customer service and going above and beyond expectations
• Knowledge of Bali, local attractions and services (preferred but not essential for candidates willing to learn)
• Fluency in additional languages such as Mandarin, Japanese or other Asian languages (desirable)
• High level of discretion, professionalism and integrity when handling sensitive guest information
• Flexibility to work varied shifts including weekends and public holidays as required