Client Concierge Team Lead

Lead the team that creates an exceptional first impression.

Are you an experienced client service professional who takes pride in creating a warm, polished and seamless experience?

We’re looking for a Client Concierge Team Lead to guide our front-of-house team and oversee the day-to-day coordination of our workplace. This is a hands-on leadership role for someone who enjoys supporting people, solving problems and ensuring the small details are considered.

WHY YOU’LL LOVE WORKING WITH US

We are proudly team‑owned and nationally recognised:

• FAAA Professional Practice of the Year (2017, 2019, 2024)

• #3 Best Places to Work in Australia (WRK+)

• Western Australia’s only CEFEX‑certified financial planning firm

This is a place where people care deeply, about clients, about each other, and about doing meaningful work.

YOUR ROLE

In this role you will lead the delivery of an exceptional front-of-house and workplace experience. Also:

• Be trusted to make day-to-day decisions, manage competing priorities and identify more effective and efficient ways of the team operating.
• Lead, coach and support the Client Concierge team, creating a culture of trust, accountability and collaboration.
• Deliver a warm, professional and consistent experience for every client, visitor and team member.
• Oversee reception, meeting spaces, workplace resources, facilities, vendors and day-to-day office logistics.
• Manage front-desk enquiries, communications and workflows, connecting people with the right support.
• Set team priorities, coordinate work allocation and ensure service standards and business objectives are achieved.

YOUR WINNING FORMULA

• At least three years’ experience in professional services within a client-facing, reception, office management or similar role
• Demonstrated experience supporting or leading a team
• Strong working knowledge of Microsoft Teams or an equivalent softphone system, including call-flow management, as well as Calendy or similar
• Strong organisation and attention to detail, with a calm and structured approach
• Clear, professional communication with clients and internal teams
• Confidence solving problems in real time and seeing issues through to resolution and a proactive approach

THE HEART OF CAPITAL PARTNERS

We live our four core values every day: Think, Do, Live, Play.

• Think beyond self: We care for people, listen and act with heart, and go the extra mile.
• Do the right thing: We do what we say, take responsibility, and have conversations that matter.
• Live above the line: We have a growth mindset, commit to learning, and always look for better ways.
• Play as one team: We lean into challenges, speak up, participate, and collaborate—asking for help when we need it.

HERE’S YOUR OPPORTUNITY

• A values‑led, high‑trust culture
• Rewards & recognition for doing the right thing
• Regular social events and team workshops
• Access to personal financial advice from award‑winning advisers
• Learning, development, and career growth opportunities

If you’re ready to lead a team that plays an important role in creating an exceptional client and workplace experience, we’d love to hear from you.

Apply today by submitting your resume and cover letter.