Client Connect & Process Coordinator

Summary:

At Oasis Place, we believe every child's potential deserves the right support. As one of Malaysia's leading transdisciplinary intervention centers, we support children, youth and adults with autism, ADHD, dyslexia, learning differences and neurodevelopmental needs through psychology, speech and language therapy, occupational therapy, music therapy and education therapy.

We are looking for a caring, organized and motivated Client Care & Process Coordinator to join our growing team. This role is ideal for someone who enjoys working with people, coordinating services and creating a positive experience for families seeking care.

Job Descriptions:

• Serve as the primary point of contact for clients through phone calls, emails, WhatsApp and online channels, ensuring timely and professional responses.
• Support new clients throughout the registration, intake & onboarding process, create a welcoming and positive experience.
• Coordinate and schedule appointments efficiently across a multidisciplinary team of clinicians and therapists.
• Maintain accurate, up-to-date and confidential client records in compliance with organisational policies.
• Assist with billing, payment-related enquiries, invoicing and other administrative documentation.
• Work closely with therapists and internal support teams to ensure a smooth and seamless client journey from initial enquiry to ongoing care.
• Deliver exceptional customer service by responding to client needs with professionalism, empathy and care.
• Provide general administrative support to ensure the efficient day-to-day operations of the centre.

Job Requirement:

• Degree in Business Administration, Human Resource Management, Hospitality Management, Education, Healthcare Management, Nursing, Psychology or a related field.
• Minimum 1-2 years of experience in customer service, administration, client engagement or other client-facing roles. Fresh graduates with relevant internship experience are encouraged to apply.
• Passionate about helping others and committed to delivering exceptional customer service.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Detail-oriented with excellent problem-solving and follow-through abilities.
• Good communication and interpersonal skills, ability to build rapport with clients from diverse backgrounds.
• Proficient in English and Bahasa Malaysia. Ability to communicate in Mandarin will be an added advantage.
• Comfortable learning and adapting to new systems, digital tools and technology platforms.
• Able to work independently while also contributing effectively as part of a collaborative team.