Client Consultant

Client Consultant

Fort Worth, Texas, United States · Client Services

Come Work for Us!

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts.

Xpressdocs is looking for an experienced Client Consultant to join our Client Services team.

Job Purpose:

• Effectively handle telephone, email, and chat requests by processing the information received accurately and efficiently.
• Deliver a high level of customer service to every customer.

Qualifications:

• 1-5 years of Contact Center experience.
• Knowledge of customer service practices and principles.
• Ability to handle stressful situations appropriately.
• The ability to think critically, analytically, problem solve, and work in a team environment.
• Exceptional written and verbal communication skills.
• A proficiency in Microsoft.
• The ability to sit at a desk up to 80% of the time.
• Ability to take calls or chats.

Key Tasks/Responsibilities:

• Handle all calls and chats in a consistently polite, professional, and efficient manner.
• Provide first call resolution.
• To have a good understanding of the significance of customer service and always adhere to a high standard.
• Attain the service levels set by leadership.
• Recognize the importance of flexibility regarding clocking in/out, breaks, lunches, ensuring service levels are not affected at any time during the shift.
• Maintain composure when dealing with difficult customers.
• Identify and resolve problems in a timely manner.
• Document all call information according to standard operating procedures.
• Follow-up customer calls where necessary.
• Other duties as assigned.

What We Offer:

An environment that prioritizes balance between work and family. Our comprehensive benefits package and workplace opportunities include:

• Enjoy our modern, secure, and centrally located office in Fort Worth.
• Medical, dental, vision, disability, and life insurance.
• 401K with company matching.
• Paid holidays, vacation, and personal time.
• Tuition Reimbursement.
• Employee awards program.
• A dedicated social platform for peers, work anniversary and birthday recognition.

Who We Are

A Marketing/Print/Technology company with more than 20 years of experience helping some of today’s top companies simplify and strengthen their marketing. We provide cutting-edge but accessible marketing technology, produce high-quality marketing materials, and create world-class customer experiences. We take our solutions seriously, but we don’t take ourselves seriously.

To learn more about what we do and who we serve, visit www.xpressdocs.com.

Xpressdocs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

9:15am to 6:15pm