Client Coordination & Support

We are looking for a highly organized and proactive Customer Support & Project Coordinator to join our growing team in Noida. In this role, you will be the glue that holds our daily operations togetheracting as the primary point of contact for our clients, ensuring our internal marketing projects stay on track, and handling day-to-day office administration. If you excel at multitasking and want to help build smooth, efficient systems within a fast-paced performance marketing agency, we want to meet you!

Key Responsibilities:

Client Handling & Support

• Serve as the primary point of contact for client inquiries, onboarding, and day-to-day communication.
• Provide regular campaign and project updates to clients, ensuring high satisfaction and prompt issue resolution.
• Maintain clear, professional communication to build strong, long-lasting client relationships.

Project Coordination

• Act as the bridge between clients and our internal teams (Google Ads, Meta Ads, SEO, and Video).
• Track project timelines, deliverables, and tasks to ensure our team hits deadlines efficiently.
• Assist in setting up and enforcing internal systems and workflows to prevent operational bottlenecks.

Office Coordination

• Manage day-to-day office administrative tasks to keep the workspace running smoothly.
• Assist the HR and management teams with basic operational duties, staff scheduling, and resource allocation.
• Help foster a productive, organized environment so the team can focus on their core tasks.

Requirements:

• Proven experience in customer support, project coordination, or office administration (experience in a digital marketing agency is a huge plus).
• Exceptional communication skills, both written and verbal.
• Strong organizational skills with an ability to multitask and prioritize effectively.
• A problem-solving mindset with a focus on building and following efficient processes.
• Familiarity with basic digital marketing concepts is an advantage.