Client Coordinator

About us

True Water is a private water utility and the leading provider of wastewater treatment solutions across Australia, New Zealand, and the Pacific Islands. We are committed to delivering innovative infrastructure solutions while fostering a positive, inclusive, and high-performing workplace. We believe our people are our greatest strength and value collaboration, initiative, and professional growth.

About the role

True Water is seeking a motivated and organised Client Coordinator to support our clients and internal teams across a range of service and project activities. This role plays a key part in coordinating client communications, managing documentation, and ensuring the smooth delivery of products and services. The Client Coordinator will act as a central point of contact for clients while providing administrative and operational support to sales, technical, consultancy, and service teams.

Key responsibilities

• Completing and maintaining documentation throughout service and project delivery
• Acting as the primary point of contact for clients and providing high-quality customer support
• Coordinating the delivery of products, services, technicians, and external suppliers
• Managing supplies and monitoring stock levels
• Supporting and coordinating activities across sales, consultancy, and service teams
• Assisting in the preparation of regular reports and internal documentation
• Organising and scheduling client appointments, site visits, and internal meetings
• Ensuring clear communication between clients and internal teams to support efficient service delivery

About you

• Minimum 2 years' experience in a client coordination, project administration, or similar role
• Ability to work independently with a proactive and energetic approach
• Strong understanding of administrative, coordination, and customer service practices
• High attention to detail with strong problem-solving skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Knowledge of office management systems and procedures
• Strong time management skills with the ability to prioritise tasks effectively
• Excellent organisational skills and the ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills
• High School Certificate: additional qualifications in administration, project management, sales, or customer service are advantageous but not essential

Why Join True Water?

At True Water, we're proud to foster a supportive and collaborative culture that values growth, innovation, and sustainability. When you join our team, you'll enjoy:

• Be part of a licensed private water utility - not just an installer.
• Work on landmark infrastructure projects - mine camps, eco-resorts, council utilities, and remote communities.
• Genuine variety - no two projects are the same, from $50k pump upgrades to multi-million-dollar WWTP builds.
• The chance to work with industry-leading wastewater technologies.
• Being part of a growing company shaping the future of sustainable infrastructure.
• Competitive base salary plus performance-based incentives.
• Flexible working hours and/or days may be considered for the right candidate

To apply, please click the Apply button below and submit your CV and a cover letter outlining your experience and suitability for the role.

For a confidential discussion, please contact our HR Team on (02) 6645 3377 6645 3377).