Client Coordinator

About the role

Working closely with consultants, service line leads and Directors, you'll provide high-quality coordination and administrative support across a range of client-facing activities. This is a varied role supporting consultants and Directors across workplace relations, compliance and organisational performance. No two days will necessarily look the same, with the role combining client coordination, business development support, project administration, reporting and general operations.

Key responsibilities

• Preparing proposals, tenders, panel responses and supporting documentation
• Following up prospective clients and coordinating next steps when proposals are accepted
• Maintaining accurate client and lead information within HubSpot
• Coordinating workplace relations investigations, mediations and advisory assignments
• Liaising with consultants regarding availability, progress, travel and client requirements
• Formatting and coordinating final client reports and documentation
• Maintaining secure and accurate assignment records and tracking associated costs
• Preparing weekly and monthly reports for management and clients
• Supporting client meetings, follow-up actions and stakeholder communications
• Assisting with webinars, marketing campaigns, social media and client communications

About you

• 4+ years' experience in administration, coordination, sales or business development
• Excellent written and verbal communication skills
• Strong attention to detail and a high standard of written documentation
• Demonstrated ability to coordinate multiple projects, deadlines and stakeholders
• Strong administration and project coordination skills
• Confidence working with Microsoft Office and CRM systems such as HubSpot
• The ability to work independently while also being a strong team contributor
• A professional and confident approach when dealing with clients and senior stakeholders
• The ability to remain calm, organised and solutions-focused under pressure
• Experience within professional services, workplace relations, HR, compliance or organisational performance will be highly regarded, although it is not essential