Client Coordinator

Key Result Areas (KRA)

• Client Interaction: Greet clients warmly, manage inquiries across channels, schedule appointments, and educate clients about DHI services and products.

• Reception Management: Maintain a professional, organized reception area, manage client check-ins and visitor logs, and ensure display materials are updated.

• Billing & Invoicing: Prepare and process invoices accurately, manage billing records, and ensure timely payments and reconciliations.

• Client Follow-ups: Conduct regular follow-up calls with clients post-consultation or procedure to ensure satisfaction and encourage repeat engagement.

• Client Support & Issue Resolution: Address and resolve client concerns promptly, escalating complex issues to the Clinic Manager when required.

• Coordination & Communication: Coordinate with doctors and clinic staff to ensure seamless client flow and service efficiency.

• Service Excellence: Uphold DHIs premium standards of professionalism, courtesy, and client satisfaction in every interaction.