Client Coordinator

Job Title: Client Coordinator
Company: Info Quest Background Checks Pvt Ltd
About Us:
Info Quest Background Checks Pvt Ltd specializes in Background Verification (BGV), ensuring client brand protection, reputation management, and employee asset security through exceptional customer service and expert solutions. We deliver high-quality services with innovative methodologies, guaranteeing fast and accurate results in Background Screening. Our integrated solutions cater to diverse sectors including small and large enterprises, government bodies, educational institutions, healthcare providers, and staffing agencies.
Responsibilities:

• Performing the role of a Client Coordinator in the areas of BGV related update and progress which includes client relationship management
• Creating/ordering the cases on behalf of FADV on the portal
• Ensuring TAT and SLA is well maintained as per the Client's requirement
• Handling and interfacing the client (from the client's site) for all BGV related processes and resolve queries
• Managing the daily report / dashboard for tracking progress
• Responsible for end-to-end BGV delivery as the Client SPOC
• Building the collaboration and trust with the client for best output

Skills:

• Exceptional communication skills
• Excellent MS skills
• Presentation skill
• Good English writing / speaking skills to communicate across geography if needed
• Interpersonal skills
• Ownership
• Will be handling the entire background check process including critical stakeholder management
• Should be the bridge and coordinate between FA and Client for accurate and smooth processing of background checks

Benefits:

• Competitive salary and growth opportunities.
• Health Insurance
• Life Insurance