Client Coordinator

Client Operations & Sales Coordinator – Immigration Law Firm

Glinsmann Immigration | Gaithersburg, MD 20877

Job Type: Full-Time, In-Person
Salary: $20.19-$26.44/hr based on experience and qualifications
Schedule: Monday–Friday
Start Date: Immediate availability preferred

About the Opportunity

Glinsmann Immigration is seeking a polished, resourceful, and highly organized Client Operations & Sales Coordinator to support our client relationships, business development activities, and daily office operations.

We are looking for a professional who combines excellent interpersonal skills with strong administrative abilities, independent judgment, and a genuine sense of ownership over their work.

The ideal candidate is comfortable managing competing priorities, communicating confidently with clients from diverse backgrounds, and identifying solutions without requiring constant direction.

This position offers a balanced combination of client-facing responsibilities, business operations, and administrative coordination. It is well suited for someone who enjoys building relationships while also ensuring that important behind-the-scenes work is completed accurately and efficiently.

We value reliability, initiative, accountability, and individuals who take pride in building lasting professional relationships with both clients and colleagues.

Key Responsibilities

Client Relations & Business Development

• Answer incoming calls and communicate professionally with prospective and existing clients in English and Spanish.
• Assist with prospective client qualification, consultation scheduling, and follow-up communications.
• Support prospective clients through the consultation and client onboarding process.
• Assist with case-start coordination and ensure prospective clients receive timely, accurate information.
• Maintain organized and accurate client records within the firm's CRM and case management systems.
• Provide a welcoming, responsive, and professional client experience.
• Collaborate with team members to support client satisfaction and business development initiatives.

Business & Administrative Operations

• Process, review, scan, and organize incoming correspondence, government notices, and client documents.
• Maintain accurate and organized electronic and physical records.
• Prepare client document packages, file copies, and materials needed by attorneys and other team members.
• Coordinate client appointments, document pickups, and administrative requests.
• Monitor assigned tasks and deadlines to ensure accurate and timely completion.
• Support attorneys, paralegals, and case managers with administrative case-related responsibilities.

Operational Efficiency & Process Improvement

• Independently organize and prioritize daily responsibilities.
• Identify inefficiencies and proactively recommend improvements to internal processes.
• Learn and utilize CRM platforms, business software, and workflow management tools.
• Maintain accurate documentation and ensure appropriate follow-up on assigned responsibilities.
• Assist with office operations, client communications, and special administrative projects.
• Take ownership of assignments and ensure timely completion without unnecessary oversight.

Required Qualifications

• Bachelor's degree from an institutionally accredited college or university.
• Professional proficiency in English and Spanish, including speaking, reading, and writing.
• Excellent written and verbal communication skills.
• Strong analytical thinking, critical reasoning, and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to independently prioritize responsibilities, manage deadlines, and follow through on assignments.
• Strong computer skills and the ability to learn new software and procedures efficiently.
• Professionalism, discretion, reliability, and sound judgment.
• Ability to work collaboratively while maintaining individual accountability.
• Availability to work full-time, in person, in Gaithersburg, Maryland.

Preferred Qualifications

• Two or more years of professional office experience.
• Prior experience in client relations, customer service, sales support, business operations, or professional services.
• Interest in developing a career in business administration, operations management, or client experience.
• Experience using CRM, document management, or case management software.
• Familiarity with legal services or another professional services environment.

Prior immigration law experience is not required. Training will be provided.

What Makes Someone Successful in This Role?

We believe exceptional client service begins with strong communication, personal accountability, and excellent organizational habits.

The ideal candidate:

• Takes ownership of responsibilities and follows through without repeated reminders.
• Communicates confidently, warmly, and professionally.
• Approaches unfamiliar challenges with curiosity and resourcefulness.
• Maintains accuracy and attention to detail, even when managing competing priorities.
• Demonstrates consistency, accountability, and pride in their work.
• Anticipates needs, identifies opportunities for improvement, and contributes solutions.
• Values teamwork, professional development, and long-term growth.

Why Join Glinsmann Immigration?

Glinsmann Immigration is a dedicated immigration law firm committed to providing high-quality legal representation and compassionate service to individuals and families.

Our team values professionalism, collaboration, continuous improvement, and the thoughtful use of technology to deliver exceptional service.

This position offers the opportunity to develop valuable expertise in client relations, business operations, and professional services while making meaningful contributions to the success of the firm.

We are seeking someone who is interested in becoming an integral part of our team, developing expertise in their responsibilities, and contributing to the firm's continued success over time.

This is a balanced client-facing and administrative operations position, not a commission-only sales role.

How to Apply

Please submit your resume and a brief cover letter describing your relevant experience, professional strengths, and interest in joining our team. If you have limited work experience please also submit your academic transcripts.

We are particularly interested in learning how you approach problem-solving, organization, and managing responsibilities independently.

Glinsmann Immigration is an equal opportunity employer.

Pay: $20.19 - $26.44 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Describe a situation where you were assigned a task you had never done before and were not given detailed instructions. How did you figure out what to do, and what was the outcome?
• You are preparing a time-sensitive document when the phone rings, a client arrives for an appointment, and an attorney asks you to complete another task. How would you decide what to address first?

Work Location: In person