Client Coordinator

Client Coordinator

Little Giant Marketing

Little Giant Marketing is a fast-growing CRM and automation company built specifically for insurance agencies. We combine powerful technology inside GoHighLevel, a full phone system, AI tools, and proven sales workflows to help insurance agents generate more quotes, follow up with leads automatically, and grow their agencies with less effort. We're known for our hands-on support, advanced automation setups, and the ability to get new clients fully launched and working their leads quickly.

Working at Little Giant means joining a Colombian team that moves fast, values great people, and gives you clear processes to succeed and grow.

Little Giant Marketing is expanding fast, and we're looking for a Client Coordinator who is highly organized, proactive, and passionate about helping clients while keeping communication and operations running smoothly.

In this role, you will be responsible for coordinating client requests across multiple departments, managing the Account Manager inbox, following up on pending tasks, and ensuring clients receive the assistance they need.

You'll work closely with our Sales, Customer Support, Account Management, and Technical teams to keep clients informed, prevent requests from falling through the cracks, and ensure a smooth onboarding and ongoing customer experience.

If you have excellent communication skills, enjoy staying organized, take ownership of your responsibilities, and believe in our "See it, own it, solve it, do it" attitude, you'll love this role and thrive at Little Giant.

⭐ Responsibilities

• Manage the Account Manager inbox, review incoming requests, and coordinate with the appropriate team members to ensure timely responses.
• Receive, organize, and coordinate client requests across Customer Support, Account Management, Integrations, Imports, and other internal teams.
• Follow up on support tickets, imports, integrations, and client requests until they are completed.
• Monitor the Conversations section in Little Giant to identify clients who need assistance and ensure they receive appropriate support.
• Proactively reach out to clients who may need additional guidance or assistance with their accounts.
• Review client opportunities and follow up with those who missed appointments or need to provide additional information before onboarding or launching their campaigns.
• Contact clients by phone or email to collect missing information, reschedule meetings, and keep their onboarding or campaign launch moving forward.
• Answer incoming calls and direct clients to the appropriate team member based on their needs.
• Document client interactions, update CRM notes and tickets, and maintain accurate records of all requests and follow-ups.
• Maintain clear communication between clients and internal teams, ensuring requests are handled efficiently and no client is left without an update.

⭐ Requirements

• Previous experience in customer service, client coordination, or account management (required).
• Advanced English proficiency (C1 level or native fluency) required, with excellent verbal and written communication skills for phone calls and emails.
• Strong organizational and time-management skills, with the ability to handle multiple requests and priorities simultaneously.
• Proactive and responsible, with a strong sense of ownership and commitment to following tasks through to completion.
• High empathy and patience when communicating with clients.
• Strong attention to detail when documenting information, updating records, and tracking pending requests.
• Comfortable working with multiple departments and communicating effectively with different team members.
• Tech-savvy and comfortable learning new tools quickly (GoHighLevel experience is a plus).
• Experience using CRM systems and ticketing platforms like Freshdesk (preferred).
• Ability to work independently, solve problems, and identify when a situation needs to be escalated.

⭐ Compensation & Growth

• Starts at $7/hr USD
• Quarterly raises during the first 6 months
• Performance-based renegotiation after 6 months
• Opportunities for higher pay, performance incentives, and professional growth within the company.

Job Type: Full-time

⭐ Work Schedule

• Training Period (First Month): 8:00 AM – 4:00 PM Colombia Time
• After the First Month: 10:00 AM – 6:00 PM Colombia Time
• Monday through Friday

⭐ Application Question(s):

• How would you rate your English skills (reading, writing, speaking, and understanding instructions) on a scale of 1–5 (5 being the highest)?
• Do you have experience managing client requests, coordinating tasks between departments, or working with CRM systems? Please describe your experience.
• Imagine a client contacts you asking for an update on an integration that another department is handling, but you haven't received a response from that team. How would you handle the situation to ensure the client receives timely assistance?

Work Location: Remote

Job Type: Full-time

Application Question(s):

• How would you rate your English Skills (reading, writing, speaking, and understanding instructions) on a scale of 1 - 5 (5 being the highest)?
• Do you have hands-on experience providing phone or chat support using a system like Freshdesk?
• How would you handle a situation where a customer is very frustrated because a technical issue is preventing them from contacting their leads?

Work Location: Remote