Client Coordinator

The Client Care & Front Desk Coordinator serves as one of the first and most important points of contact for patients. The clinic is open on weekends, and weekend availability is required for this position. This role supports the patient journey from initial inquiry and check-in through treatment coordination, checkout, follow-up, and ongoing relationship management.

The position also assists with daily clinic operations, treatment-room readiness, administrative tasks, marketing support, and patient retention.

Client Experience & Care Assisting

• Welcome and assist clients throughout their clinic experience.
• Coordinate consultations, treatments, follow-up appointments, and client communications by phone, text, email, social media, and other Company-approved channels.
• Conduct post-treatment follow-up and client satisfaction outreach and support membership, referral, retention, and scheduling initiatives.
• Maintain accurate client communication notes and administrative records in Company systems.
• Maintain a professional appearance consistent with Company dress and grooming standards.

Provider & Treatment Assistance

• Prepare treatment rooms, equipment, supplies, consumables, photography, consent materials, and other items needed for efficient client flow.
• Support physicians and nurses with room setup, client flow, photography, documentation, and client comfort before, during, and after treatment, consistent with applicable law and Company policies.
• Assist with consent verification, post-treatment instructions, room turnover, stocking, and treatment-room readiness as directed by licensed providers.
• Immediately report equipment damage, malfunction, safety concerns, or inventory discrepancies.

Clinic Operations Support

• Assist with opening and closing procedures, front-desk coverage, check-in and check-out, payment processing, and daily clinic operations.
• Support inventory tracking, supply requests, vendor coordination, records, reports, and implementation of clinic SOPs.
• Maintain a clean, organized, professional, and client-ready clinic environment.

Social Media & Marketing Support

• Assist with social media content, client photo/video collection and consent management, and content organization.
• Support Company marketing channels, community outreach, partnerships, events, promotions, and routing of social media inquiries and leads.
• Assist with tracking marketing and client-engagement activities as requested.

The Company may reasonably modify duties and priorities based on business needs. As a growing startup, flexibility, initiative, and willingness to support clients, providers, operations, marketing, and administrative functions are essential. This role does not include diagnosing conditions, selecting or recommending medical treatment, performing licensed clinical services, or providing medical advice except to the extent expressly permitted by applicable law and Company policy.

Qualifications

• Fluent in spoken Mandarin and English.
• Prior customer-facing retail experience required; sales experience preferred.
• Strong communication, customer service, and relationship-building skills.
• Organized, detail-oriented, and comfortable with scheduling, payments, and client follow-up.
• Flexible, proactive, and willing to support clinic operations and marketing.
• Experience in beauty, skincare, or medical aesthetics is a plus.

Schedule

• In-person position
• Availability during clinic operating hours, including some evenings and weekends, required

Pay: $4,000.00 - $10,000.00 per month

Application Question(s):

• Able to do weekend shift?

Work Location: In person