Client Delivery & Operations Manager

Client Delivery & Operations Manager/Project Manager

 

Global Access Partners, A Venture by GCRS Group

 

Location: Cardiff (Hybrid)  

Salary:  Depending on experience, negotiable

Contract: Full-time, permanent  

About Global Access Partners

 

Global Access Partners, a Venture by GCRS Group, helps beauty, fragrance, personal care and wellness brands enter and grow in international markets.  

We bring together market-entry strategy, regulatory compliance, distributor and retail introductions, marketing, PR, exhibitions and commercial activation through one coordinated service.  

As we prepare for our next phase of growth, we are looking for a Client Delivery & Operations Manager to take ownership of client projects from onboarding through to market launch.  

The role

 

You will become the main point of contact for clients once they join Global Access Partners.  

Your role will be to turn each client’s agreed strategy into a clear and manageable project plan, coordinate the internal team and external specialist partners, track progress and ensure the client always understands what is happening and what comes next.  

This is a hands-on client delivery role that combines project management, relationship management and operational development. You will also help us build the processes, reporting systems and ways of working that will support Global Access Partners as our international client portfolio grows.  

Key responsibilities

 

• Lead the onboarding of new clients
• Act as the client’s main day-to-day contact
• Understand each brand’s objectives, priority markets, commercial requirements and timelines
• Turn agreed proposals and strategies into detailed project plans
• Establish clear milestones, responsibilities, deadlines and dependencies
• Organise project meetings and maintain accurate records of actions and decisions
• Follow up with clients, colleagues and external partners to maintain momentum
• Provide clear, proactive and regular client updates
• Monitor project scope, budgets, deliverables and additional requirements
• Identify risks, missing information and potential delays before they affect delivery
• Escalate issues appropriately and support practical solutions
• Help develop onboarding processes, templates, checklists and reporting standards
• Maintain accurate information within project management and CRM systems
• Give the leadership team clear visibility of project status, capacity, risks and next actions
• Continuously identify ways to improve efficiency and the client experience

What we are looking for

 

We are looking for someone who brings structure to complexity and takes genuine ownership of delivery.  

You will be organised, commercially aware and confident managing several projects at once. You will communicate warmly and professionally with clients while being comfortable chasing actions, addressing delays and holding people accountable.  

You will not need to be a regulatory expert. However, you must be able to understand complex workstreams, ask sensible questions and turn technical or specialist updates into clear information for clients.  

This role will suit someone who enjoys working in a growing business, where processes are still being developed and priorities can move quickly.  

Essential experience and skills

 

• Experience in client delivery, project management, account management, operations or a related role
• Experience managing multiple client projects or complex workstreams simultaneously
• Strong client and stakeholder communication skills
• Excellent organisation and attention to detail
• The ability to create clear plans and maintain progress against deadlines
• Confidence coordinating internal teams and external partners
• Strong written communication and reporting skills
• Commercial awareness, including an understanding of scope, budgets and additional requirements
• Confidence working with founders, directors and senior decision-makers
• A proactive, calm and solutions-focused approach
• Confidence following up and challenging delays diplomatically
• Experience using project management, CRM or workflow systems
• The ability to work independently while keeping leadership appropriately informed

Desirable experience

 

• Experience within an agency, consultancy, professional services or international trade environment
• Experience supporting brands with international expansion or market entry
• Knowledge of beauty, fragrance, personal care, wellness or consumer products
• Experience coordinating regulatory, commercial, marketing or distribution projects
• Experience helping a growing business introduce new systems and processes
• Experience working with international clients and partners
• Experience supporting product launches, exhibitions or retail activations

What success will look like

 

Within your first six months, you will have:  

• Established a consistent onboarding process for new clients
• Taken ownership of active client projects and communication
• Introduced clear project plans, reporting and action tracking
• Given leadership reliable visibility across the client portfolio
• Built effective relationships with our specialist delivery partners
• Reduced the day-to-day coordination required from senior leadership
• Ensured clients receive a proactive, professional and joined-up experience
• Helped create a delivery model that can scale as Global Access Partners grows

Why join us?

 

This is an opportunity to play an important role in building a new international business.  

You will work with ambitious brands, international partners and specialists across multiple markets. You will have the autonomy to shape how client delivery works and the opportunity for the role to develop into a senior client delivery or operations leadership position as the company grows.  

The role is based in Cardiff with hybrid working. Some UK and international travel may be required for client meetings, exhibitions and industry events.  

Applicants must already have the right to work in the UK.  

To apply, please submit your CV through LinkedIn with a short covering note explaining why your experience is relevant to Global Access Partners. Applications will be reviewed on a rolling basis.  

Global Access Partners, a venture by GCRS Group,  welcomes applications from people of all backgrounds and is committed to creating an inclusive working environment.