Client Delivery Associate

Who you are

• A technical aptitude and analytical mindset, with a natural curiosity about not just how to use something, but how it works
• Some experience in a client-facing, delivery, consulting, operations, analyst or similar role. Experience of technology products or projects is a plus, but you don't need to have led them
• Excellent written and verbal communication skills, with the ability to manage expectations and give clear updates to clients and colleagues
• Good problem-solving skills and the ability to break down a complex problem into clear next steps
• The ability to work independently and take initiative, with a strong focus on getting things done, and the judgement to know when to ask for help
• A proactive, adaptable and hands-on mindset, willing to roll your sleeves up to solve any problem
• Resilience and empathy, staying positive and persistent through challenges while understanding the human impact of change on the people we work with
• A real appetite to learn, give and receive feedback, and grow quickly
• We are a flat and agile organisation and plan to remain this way. We are looking for open-minded individuals who are comfortable with ambiguity and an ever-changing environment
• Exposure to consulting, project delivery or technology implementations
• Experience using data to investigate problems (e.g. SQL, spreadsheets or BI tools)
• For this particular role, prior experience in the energy sector is strongly preferred
• This role is ideal for someone who thrives in a dynamic, fast-paced environment, values teamwork and growth, and is eager to make a tangible impact on client success
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for!

What the job involves

• We are seeking a proactive, driven and curious Client Delivery Associate to join the Delivery team at Kraken. In this role, you will partner closely with both internal teams and clients on complex migration projects. You will get the chance to work alongside our Client Delivery Leads, Engineers, and Operations experts working as part of a project team to deliver impactful solutions and ensure seamless technical delivery
• You will be part of the day-to-day delivery of a client's transformation journey, working as part of a project team alongside Client Delivery Leads, engineers and operations experts
• You will build a strong understanding of Kraken's platform, the principles of tech delivery, and your client's business model, so you can help drive successful outcomes
• You will build strong relationships with client counterparts, acting as a knowledgeable ambassador of Kraken and keeping communication clear and effective
• You will take ownership of small feature rollouts or system configuration, from gathering requirements to delivering updates, managing progress and mitigating risks
• You will take ownership of exploring client issues, including analysing the platform and using data to scope the issue and drive client actions
• You will support triage of incoming requests, making sure client needs and timelines are clearly passed to the right Kraken teams
• You will use key tools (Slack, Asana) to manage tasks, document progress and report effectively
• You will identify potential risks to client outcomes and take proactive steps to address them, escalating early when you need support
• You will actively contribute to team rituals and share what you learn, helping to keep momentum going
• You will be committed to the Kraken way of delivering tech, based on simplicity, client benefit and efficiency
• You will proactively learn and develop by shadowing colleagues, seeking feedback and embracing new responsibilities
• This role provides the foundation to learn about technical delivery and provides an opportunity to become an expert in a technical domain

Benefits

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks.

Weekly on a Friday we all get together (including virtually) for company updates and drinks

• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff.

Need some calm in your life? We have Headspace licences available

• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
• Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
• Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
• Year-end gift voucher: Receive a €100 gift voucher at the end of each year
• Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
• Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
• NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year