Client Delivery Manager

Duration: FTE

Location: NJ-Raritan, NJ-New Brunswick, NJ-Titusville, PA-Spring House, or PA-Malvern, Hybrid 1-2 days onsite

Overview: We are seeking a highly motivated, intellectually curious, and people-oriented Client Delivery Manager to support a large, strategic enterprise account within our consulting business.

This individual will partner closely with senior account leadership to support the engagement, performance, and retention of approximately 90 consultants working across a complex, global enterprise environment.

The role sits at the intersection of people management, talent assessment, client delivery, and account operations. Success requires an individual who can build meaningful relationships, exercise sound judgment, identify potential challenges before they escalate, and navigate situations where there is not always a clear-cut answer.

We are not looking for someone with a specific professional background. We are looking for someone with the right combination of emotional intelligence, intellectual curiosity, business acumen, and organizational discipline who is eager to learn and grow in a fast-paced consulting environment.

Responsibilities

• Consultant Engagement and Delivery Support

• Proactively engage with consultants to understand their experiences, performance, professional goals, and overall satisfaction

• Build trusted relationships with consultants, establishing open communication and identifying concerns that may not be immediately apparent

• Identify and escalate potential retention risks, performance concerns, engagement challenges, or delivery issues before they become larger problems

• Partner with account leadership to navigate sensitive personnel situations, balancing consultant advocacy, client expectations, and broader business objectives

• Support consultant onboarding, engagement transitions, and offboarding to ensure a positive and consistent experience

• Track consultant engagement activities, identify trends, and recommend opportunities to strengthen retention and delivery outcomes

• Candidate Assessment and Talent Alignment

• Conduct secondary interviews with prospective consultants to assess communication skills, professional maturity, interpersonal effectiveness, and overall fit for client environments

• Go beyond resumes and technical qualifications to evaluate an individual's adaptability, judgment, problem-solving approach, and ability to navigate complex organizations

• Partner with recruiting and account leadership to develop a deeper understanding of client expectations, team dynamics, and individual hiring manager preferences

• Provide thoughtful, objective, and actionable feedback on candidates, identifying both strengths and potential concerns

• Develop the ability to recognize what makes an individual successful in different client environments, understanding that technical qualifications alone do not determine fit

• Account Operations and Coordination

• Support day-to-day account operations, consultant tracking, reporting, and administrative activities

• Coordinate consultant check-ins, performance discussions, client feedback, and other engagement-related activities

• Maintain accurate consultant information, engagement records, and account reporting

• Prepare presentations, reports, trackers, and other materials to support account leadership and business decisions

• Identify opportunities to streamline processes, improve operational efficiency, and reduce administrative burden

• Maintain visibility into consultant assignments, engagement timelines, potential extensions, and upcoming transitions

• Account Health and Business Partnership

• Develop an understanding of client organizational structures, key stakeholders, business priorities, and consulting engagements

• Partner with account leadership to identify potential delivery risks, consultant challenges, and opportunities to improve the client experience

• Gather feedback and insights from consultants that may reveal emerging client needs, delivery gaps, or additional opportunities to provide value

• Exercise discretion and professionalism when handling sensitive client, consultant, or business information

• Contribute to a proactive, relationship-driven approach to account management and consultant success

Qualifications

• 1–4 years of professional experience in a role involving relationship management, client services, recruiting, consulting, business operations, project coordination, or a related discipline
• Strong interpersonal and communication skills, with the ability to establish rapport and credibility with individuals across different backgrounds and seniority levels
• Demonstrated organizational skills, attention to detail, and ability to manage multiple competing priorities
• Strong critical-thinking and problem-solving abilities, including comfort navigating situations without clearly defined processes or solutions
• Ability to assess information, identify patterns, ask thoughtful questions, and make balanced recommendations
• Proficiency in Microsoft PowerPoint and Excel, including creating professional presentations, organizing data, and developing reports
• Strong written communication skills and the ability to synthesize information into clear, concise, and actionable insights
• Professional maturity, discretion, and the ability to receive and apply constructive feedback
• Experience in a complex enterprise or professional services environment is beneficial but not required

The salary range for this role is $80,000 to $100,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Americans With Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [email protected] .