Client Delivery Manager (HYBRID)

Client Delivery Manager

Ortigas, Pasig City | Hybrid | Night Shift

Duties and Responsibilities

: Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.

• Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.
• Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.
• Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and escalate risks with context and recommendations before they impact client satisfaction or health scores.
• Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.
• Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.
• Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.
• Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.
• Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.
• Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.
• Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.
• Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.

Qualifications:

• 4–8+ years in project, delivery, or program management.
• Strong stakeholder management skills.
• Client-facing experience.
• Experience coordinating cross-functional teams.
• Excellent communication skills.
• Experience managing timelines, risks, and dependencies.
• Experience with project management tools.
• Ability to manage multiple concurrent projects.

Interested applicants may send their application at [email protected]

Application Question(s):

• How many years of experience do you have in project, delivery, or program management?
• Do you have client-facing experience?
• How many years of experience do you have managing cross-functional teams?
• Do you have experience managing project timelines, risks, and dependencies?
• What project management tools have you used?
• How many projects have you managed concurrently?

Work Location: Hybrid remote in Pasig