Client Development Executive

Who are we?

From our corporate headquarters near Atlanta, Georgia to operations in eight countries (the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, USA), GRI-Alleset is a privately held company which focuses on the design, development and manufacturing of disposable medical supplies. We pride ourselves on developing strong customer relationships, driving new product innovation while adapting to ever-changing global market demands. To learn more about our company, visit us at www.gri-alleset.com.

Essential Duties and Responsibilities

Customer Relationship Management

• Perform a variety of account management functions related to the continued growth, profitability, and retention of quality business and the development of solid relationships with assigned customers.
• Act responsibly as the primary communication channel between our customers and GRI’s various cross functional team members in our global operations.
• Work with the management and sales team to onboard and integrate new clients and the development of existing client relationships.
• Drive the achievement of annual growth and sales targets.
• Generate product quotes that meet client needs and optimize profitability.
• Manage commercialization opportunities through the project lifecycle. Performs final assessments to the readiness of new product launch. Continually monitors the project to identify any issue that may have a negative impact on the initiative.
• Conduct discovery on a frequent basis to fully understand and best communicate the customer’s expectations to all necessary GRI team members.
• Improve customer satisfaction by improving responsiveness and anticipating customer needs.
• Negotiate partnership programs to maximize client growth.
• Engage with global supply chain team to ensure annual targets are tracking to be met by ensuring a robust, cost-effective supply pipeline
• Responsible for updating and managing all customer data as well as ensuring that all GRI team members are kept current on this data.
• Maintains a strong understanding of the assigned customer’s business through a highly visible presence and training when offered by the customer.
• Add value to the sales and account management processes by coordinating telephone discussions, face-to-face meetings, scheduling and participating in monthly, quarterly and annual meetings, and preparation/distribution of account reports, as requested.
• Participates actively in and monitors the GRI quality complaint process to ensure that any customer complaints are accurate and understood by GRI and that all complaints or quality-related concerns are addressed in an acceptable timeframe.
• Performs other duties as may be required.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven skill and experience in customer service, account management, business analysis and sales.

• Strategic/tactical planning and implementation capabilities.

• Excellent telephone communication skills - The Associate must have a:

  • clear, personable and enthusiastic voice
  • good grammar and clear enunciation
  • precise and quick understanding of customer communications and implied needs

• Excellent English communications skills, both verbal and written

• Knowledge of computer applications (i.e. Microsoft Office products; Word, Excel, PowerPoint, Access & Project.

• Education and/or Experience

• Bachelor’s degree in Business Administration, Marketing, Operations or related area of study.

• Three or more years of related practical work experience, preferably in the medical device industry

• Or equivalent combination of education and experience

• GRI is an Equal Opportunity Employer

• Ability to organize and prioritize workflow and to meet established timeframes.

• Knowledge and experience with Design Controls and GMPs is essential.

• Superior interpersonal skills.

• Ability to work within a cross-functional team and matrix management structure.

• Strong attention to details.

• Ability to maintain updated knowledge of procedures, products and activities of assigned product line.

• Ability to perform multiple tasks in a fast-paced, team environment.

• International travel required; 5 or more domestic trips, 3 or more international trips.

• Teammate Benefits:

  • Medical, supplemental gap, dental, vision insurance and 401(k).
  • Development opportunities to grow your career with a global company.

• EOE/M/F/D/V