Client Development Manager

1) Job Summary:

The Client Development Manager is responsible for managing company’s strategic client portfolio, ensuring high client satisfaction, and maximizing business opportunities. The role combines relationship management, operational oversight, and proactive problem-solving, acting as the main point of contact for assigned clients while coordinating internal teams to ensure seamless service delivery and performance excellence.

2) Key Responsibilities:

Account Planning & Growth

• Develop and implement account plans to drive revenue growth and identify new business opportunities.
• Identify upselling, cross-selling, and service improvement opportunities.
• Monitor account performance against targets and provide actionable insights to management.
• Represent company professionally in meetings, presentations and client visits.
• Support contract negotiations, renewals and commercial discussions as required.

Client Relationship Management

• Maintain and strengthen long-term relationships with assigned clients and partners.
• Foster existing and new client relationships with key decision makers and influencers within client organizations.
• Understand client business objectives and anticipate needs to provide tailored solutions.
• Ensure client expectations are clearly understood internally and delivered consistently.

Reporting & Communication

• Provide regular account updates, performance reports, and forecasts to management.
• Maintain accurate client records, including contact details, service history, and requirements.
• Act as the primary point of contact for any account related issues or complaints.
• Communicate client feedback and market insights to internal teams for continuous improvement.

Operational Oversight & Problem Solving

• Oversee sales quotation to meet client’s expectation technically and commercially.
• Follow up and coordinate with Operations and other internal teams to ensure smooth service delivery and high customer satisfaction.
• Address operational or service issues, implementing solutions promptly, while keeping management informed of critical escalations.
• Take accountability in resolving client challenges and ensuring timely follow-ups.

3) Requirement & Qualification Education:

Bachelor’s Degree in Business, Sales, Marketing, or related field.

Experience:

• 3 - 5 years in account management, sales, or client relationship roles.
• Proven experience managing key accounts and driving client satisfaction.
• Track record of proactive problem-solving and operational coordination.

Languages:

• Strong command in Bahasa Malaysia and English. Mandarin proficiency is an added advantage.

Technical Knowledge:

• Familiarity with CRM systems and Microsoft Office applications.
• Strong understanding of operational workflows and client service delivery.

4) Authority

• Authority to verify quotations subject to management’s approval
• Authority to make operational and service level decisions within the scope of assigned accounts.

5) Preferred Skills & Competencies:

• Strong relationship-building and client engagement skills
• Strategic account planning and execution ability
• Excellent problem-solving, decision-making, and accountability
• Leadership skills to coordinate internal teams and influence outcomes
• Effective communication, negotiation, and presentation skills