Client Director

About the role

This is a high-impact commercial role. You will own the firm's small and mid-tier client portfolio — managing relationships, conducting annual reviews, identifying upsell opportunities, and ensuring clients remain engaged and satisfied. You are the primary point of contact for your portfolio. Your job is to own the relationship, protect the revenue, and grow the account.

Key responsibilities

• Own and manage a defined portfolio of mid-tier clients as their primary named contact
• Build trusted relationships with key stakeholders at each client — directors, CFOs, company owners
• Conduct structured annual relationship reviews covering service satisfaction, upcoming needs, and fee arrangements
• Ensure clients feel known, valued, and well-served — proactively reaching out rather than waiting for issues to arise
• Act as the first escalation point for client concerns and manage resolution in coordination with the delivery team
• Maintain detailed knowledge of each client's business, corporate structure, and regulatory situation
• Own the renewal and retention of your client portfolio
• Identify and pursue upsell and cross-sell opportunities across the firm's service lines — accounting, tax, payroll, EP applications, and directorships
• Report portfolio health, revenue trends, and upsell pipeline to the founders on a monthly basis
• Support the CEO/COO on new client pitches where an existing client relationship or sector knowledge is relevant

About you

• 6+ years of experience in a client-facing role in professional services — corporate services, accounting, law, fund administration, or a related discipline
• Demonstrated track record of managing and growing a portfolio of B2B client relationships
• Prior experience in Singapore's corporate services environment is strongly preferred — familiarity with ACRA, MOM, IRAS, and the regulatory landscape for SMEs and foreign-owned entities
• Comfortable having commercial conversations — renewals, scope expansions, fee negotiations — without founder involvement in the room
• Experience working with or alongside senior practitioners in a small to mid-size professional services firm
• Degree in Business, Law, Accounting, Finance, or a related discipline
• Fluency in English required; Mandarin or other languages are an advantage given the client demographic
• Genuinely relationship-driven — you remember client details, follow up without prompting, and clients actively want to work with you
• Commercially astute — you understand the value the firm delivers, can articulate it clearly, and can spot an upsell opportunity without being pushy
• Highly organised — managing 30 to 50 client relationships simultaneously and to grow the portfolio requires rigour and a systematic approach to follow-up and review cycles

Benefits

• 16 days annual leave
• Entertainment and client relationship budget
• Professional development budget for relevant courses and industry memberships
• Direct access to and visibility with both founding partners
• Equity or profit participation path available for the right candidate at the upper end of the experience range — to be discussed at offer stage

About us

We are a Singapore-based corporate services firm providing company secretarial, accounting, tax filing, directorship, employment pass and payroll services to a portfolio of local and international clients. Founded by two experienced practitioners, the firm operates with a senior, autonomous delivery team and is growing steadily. We are now building a dedicated client relationship function to protect and grow our existing client base as the founding partners focus increasingly on strategic growth and new business.