Client Director

Who you are

• 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets
• 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
• Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
• Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders
• You are a strategic thinker and a skilled operator — you can build a three-year account vision and close the quarter
• You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities
• You are a natural relationship builder — people trust you because you do what you say you're going to do
• You are intellectually curious and learn fast — Nexthink operates in a fast-moving market, and you adapt quickly
• You lead virtual teams by influence, not authority — and you're good at it
• You bring the hunger of a seller and the credibility of a trusted advisor

What the job involves

• As a Client Director, you will own Nexthink's most important and complex enterprise relationships
• This is not a traditional account management role
• You are the executive face of Nexthink to a defined portfolio of marquee accounts — driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth
• You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale
• If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership — this role was designed for you
• Executive Relationship Management — Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity
• Account Growth and Expansion — Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results
• Strategic Value Delivery — Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities. You don't just renew contracts — you help customers realize measurable value
• Virtual Team Leadership — Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success
• Global Account Development — Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement
• Financial Performance — Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio

Benefits

• Flexible working
• Life insurance
• Critical illness cover
• Income protection
• Pension plan
• Maternity & Paternity leave
• Car allowance
• Job training and professional development
• 22 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance