Client Director - Sales

Milestone Technologies is seeking a Director, Sales to lead client engagement efforts with an enterprise level bioscience organization from our offices in Hyderabad, India. Responsibilities will include driving revenue growth and expanding strategic relationships to capture larger scale technology programs that support a global pharmaceutical organization. This role serves as a senior client-facing leader, accountable for revenue acceleration, executive-level stakeholder management, and close partnership with both Milestone Client Executive and Delivery Leadership to ensure aligned growth, strong client satisfaction, and successful execution of strategic initiatives. Must have demonstrated experience selling and partnering with Life Sciences and Pharma India GCC’s.

The ideal candidate must have a proven record of closing high-profile deals, defining operating rhythms for a sales organization, and partnering with cross-functional teams to accelerate pipeline and sales growth. Passionate about revenue growth through experimentation and operating at the intersection of data, inbound and outbound sales development, and new GTM technologies – including the use of automation and AI. Most importantly, you set a high standard for performance, are analytically driven, intellectually curious, and lead with empathy.

Key Responsibilities

Revenue Growth and Acceleration

• Own and drive revenue growth across the global pharma account.

• Identify, develop, and close new business opportunities that expand the client relationship.

• Build and execute account growth strategies aligned to client priorities and business objectives.

• Partner with internal teams to shape and pursue high-value opportunities at scale.

• Track pipeline, forecast revenue, and proactively identify risks and growth gaps.

Senior Stakeholder Management

• Build and maintain trusted relationships with senior leaders across the client organization.

• Engage executive stakeholders to deepen strategic alignment and uncover enterprise-wide opportunities.

• Serve as a senior point of contact for strategic discussions, escalations, and relationship development.

• Influence decision-makers through credible business insight, consultative selling, and value-based conversations.

Partnership with Global Milestone Leadership

• Collaborate closely with the Client Executive, Delivery Leadership, and ELT to align sales strategy with delivery execution.

• Ensure account planning, opportunity shaping, and solution design are coordinated across commercial and delivery teams.

• Support cross-functional collaboration to improve client experience and drive sustainable growth.

• Help balance near-term delivery priorities with long-term revenue and account expansion objectives.

Account Strategy and Execution

• Partner with Client Engagement and Milestone Executive Leadership to maintain a clear global account plan with accuracy of pipeline, actioned programs, and measurable growth targets.

• Identify whitespace opportunities, market trends, and client needs that can be translated into business opportunities.

• Lead pursuit strategy for strategic initiatives and large-scale programs.

• Ensure strong coordination across geographies, service lines, and internal stakeholders.

Qualifications

• 15+ years of experience in sales, account management, business development, or client leadership, preferably within pharma, life sciences, or a related global enterprise environment.

• Excellent communication, strategic thinking, and relationship-building skills with a proven track record of supporting Global Enterprise level organizations

• Experience supporting transformation, innovation, or digital/AI-enabled solutions.

• Proven track record of driving revenue growth and closing complex deals with India GCC’s

• Strong experience managing senior and executive-level client relationships.

• Demonstrated ability to partner across sales, delivery, and operations teams.

• Deep understanding of global pharma client dynamics and enterprise buying processes.

Preferred Skills

• Experience working in global or matrixed client organizations.

• Ability to navigate complex stakeholder environments and long sales cycles.

• Strong commercial acumen and consultative selling capabilities.

• Collaborative leadership style with a focus on alignment and accountability.

Success Measures

• Revenue growth against account plan

• Expansion of strategic opportunities and pipeline

• Strength of senior stakeholder relationships

• Client satisfaction and retention

• Effective partnership with Milestone Client Executive and Delivery Leadership

Additional Responsibilities and Requirements:

• Exceptional communication and presentation skills

• Bachelor's degree in a business or engineering-related field

• Ability to travel to client sites as needed

• Entrepreneurial energy, demonstrated by a passion to take on new challenges, ability to adapt to a changing competitive environment, and comfort with agile ways of working

• Master's degree is preferred