Client Engagement Associate

Key Responsibilities

* Make outbound calls to new and existing customer leads.

* Understand customer preferences, requirements and purchase intent.

* Engage customers in a warm, natural and professional manner.

* Follow up consistently with interested customers and prospects.

* Generate qualified leads and convert them into store visits and sales opportunities.

* Maintain accurate customer information and follow-up records.

* Coordinate with the retail/store teams for customer visits and requirements.

* Ensure a premium and consistent customer experience across every interaction.

* Achieve defined calling, lead generation, follow-up and conversion targets.

* Share customer feedback and insights with the team.

What Were Looking For

* Excellent spoken English and Hindi is essential.

* Clear, confident and pleasant voice.

* Strong interpersonal and conversational skills.

* Ability to build rapport quickly with customers.

* Good persuasion and follow-up skills.

* Positive, energetic and customer-oriented personality. Role & responsibilities