Client Engagement Associate

Location : Gurugram, Haryana

Mode : Hybrid

About the Role

This is a customer-facing role for a recent graduate who enjoys talking to people, listening carefully and getting things done. You will be the friendly, dependable face of TierOne to our customers - joining meetings, understanding what they need, keeping conversations moving and making sure the right people at TierOne follow through.

You do not need a telecom or software background. We will teach you everything about our products and the telecom industry. What we cannot teach - and what we are hiring for - is confidence in front of people, clear communication, and the instinct to build relationships and follow up.

You will report and work closely with TierOnes senior leadership. This is not a dead-end trainee position: the role comes with a clearly defined career path. As you grow, you will progressively take on proposal and solution work (RFPs, presentations, product demonstrations) and progress to Client Solutions Consultant and then Pre-Sales / Solutions Manager (see Your Career Path at TierOne below).

What You Will Do

Customer Engagement

• Join customer meetings, workshops and calls – in person and online – as the TierOne point of contact alongside senior team members.
• Build rapport with customer stakeholders and maintain regular, professional communication with them.
• Listen to and capture customer needs, questions and concerns, and document them clearly.
• Follow up on commitments made in meetings and keep customers informed of progress.

Coordination and Follow-through

• Act as the bridge between customers and TierOne’s product, delivery and management teams across our offices.
• Track open items, chase inputs internally, and make sure nothing falls through the cracks.
• Prepare meeting notes, action-item lists and simple status updates.

Presentation and Communication

• Help prepare and deliver customer presentations, product overviews and introductory demonstrations.
• Draft clear, well-written emails, summaries and short documents for customers.

Learning and Growth (built into the programme)

• Structured training on TierOne’s products and the telecom industry, delivered by our senior team.
• Gradual exposure to proposals, RFP responses and solution discussions as your understanding grows.

What We Are Looking For

Must-have

• Excellent spoken and written English - you can hold a conversation with senior people confidently and write a clear, polished email.
• Strong people skills - warm, approachable, a good listener, and comfortable meeting new people face-to-face.
• Organised and reliable - you follow up, keep track of things and meet deadlines.
• Curiosity and a genuine willingness to learn a new industry.
• Bachelors degree in any discipline (2025 or 2026 graduates preferred).
• Comfortable with MS Word, Excel and PowerPoint.

Interested candidates can share your resume to [email protected]