Client Engagement Communications Manager

Jobs for Humanity is partnering with Nova Scales to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Nova Scales

Deliver clear, timely communication for professional services engagements, aligning stakeholders and ensuring accurate updates on scope, timelines, risks, and deliverables. Key Performance Indicators:

• Provide stakeholder updates on project milestones
• Maintain service documentation and communication logs
• Resolve communication blockers within agreed timelines
• Ensure proposals and statements of work are accurate
• Improve client satisfaction through proactive communication Qualifications:
• Experience coordinating professional services communications
• Strong writing skills for client-facing documents
• Familiarity with project delivery processes
• Ability to manage multiple stakeholders and priorities
• Proficiency with collaboration tools and documentation systems

Required Qualifications

• Experience coordinating professional services communications
• Strong writing skills for client-facing documents
• Familiarity with project delivery processes
• Ability to manage multiple stakeholders and priorities
• Proficiency with collaboration tools and documentation systems
• Project management tools (Jira, Asana)
• Documentation tools (Confluence, SharePoint)
• CRM/support systems (Salesforce, Zendesk)
• Email and presentation tools (Outlook, PowerPoint)
• Client-facing communication
• Stakeholder management
• Attention to detail
• Proactive problem solving
• Time management